Bluetooth Not Available

freakparanoist wrote:

I think you're right. It shows that no information found regarding the bluetooth.

What do you suggest should my next step be?

Thanks!

https://discussions.apple.com/content/attachment/065fb10e-1f38-4baf-9294-1872414f3f22

It is a hardware issue, that would require service if you want the Blue tooth back.

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside the USA

https://locate.apple.com/country

From iOS device using the app to make a online Genius Bar appointment is easy: 

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

 ref: https://www.apple.com/shop/browse/store/temporary_closures )

 “Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.”  Start a service request https://support.apple.com/mac/repair/service

Call Customer Support  (800) MY–APPLE (800–692–7753) 

or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)

Get your Mac ready for service - Apple Support   https://support.apple.com/en-us/HT209095

freakparanoist wrote:

I've tried all the tricks including rebooting the system, reseting SMC, deleting the .plist file and reseting bluetooth module. None of these worked, moreover while attempting to reset the bluetooth module I pressed shift + option and then clicked on the bluetooth icon on top but instead of showing the option of debug as suggested on various websites it just gave an option of Open PacketLogger which on being selected didn't give any response. Please help!

Sounds like your BT module has failed (?)

Is the BT being recognized by System Information...

>(Option key) System Information>Hardware> Bluetooth

ex.

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)