Videos not playing on cell data

My iPhone 11 Pro won’t play videos on cell data, just WiFi. When I restart my phone the video will play on cell data. I have to restart my phone multiple times a day because of this. Any way to fix this issue?

iPhone 11 Pro, iOS 14

Posted on Nov 17, 2020 12:07 PM

Reply
1 reply

Nov 25, 2020 3:23 PM in response to KSA88

Hiya KSA88,


The Apple Support Community really appreciates that you decided to post this issue. It appears that you're having issues streaming video with cellular data. Help has arrived! 


First let's have you check this section, 'Set whether cellular data is used for apps and services' in the following article:


View or change cellular settings on iPhone


See also this article: If you can't stream or watch movies or TV shows from the Apple TV app, iTunes Store, or third-party apps


If the issue persists, can you let us know if these are home videos or videos that you are streaming from somewhere? If they are streaming videos, what app(s) are you attempting to stream them from?


Keep us posted!

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Videos not playing on cell data

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