iPhone email "No password provided" error

For all of those with ATT accounts, I had to get a 'secure mail key from ATT and use it during the email account setup process where it asked for password. Overall, it was a very frustrating process and I was shocked when it finally started working. It really should not be this confusing. I did the following.

1. Got the secure mail key by logging into ATT account and going to profile and requesting the key.

2. Deleted existing yahoo/att email account from iPhone

3. Adding the new 'other' email account using the steps is the article, https://www.serversettings.email/att.net-email-server-settings-imap.php#iphone

*** use email key where it asks for password

Thank you to all that posted some information on the topic because there does not appear to be a 100% clear answer for all situations.

Hello there, Jessturtle!

Thanks for reaching out to the Apple Support Communities! It sounds like you have an issue receiving emails on your iPhone. Check out this article If you can't receive email on your iPhone, iPad, or iPod touch. This article will give you additional steps you can try for issues receiving emails on your device.

Let us know the results and have a great day!

i had the same problem. Went through all of the trouble shooting recommended and nothing worked. The only solution was to completely delete the specific account from your settings then to set it up through mail again.

I had exactly same issue. What worked for me is DELETING THE ACCOUNT and Recreating it. Then it downloaded all emails.

I do get emails on my Windows lap and the Iphone. I had no problem with Windows laptop getting the emails. So some of the solutions mentioned - talk to your email provider, check if their server is NOT down etc -- made no sense as the problem is NOT with the source but the Iphone itself. For some reason IPhone refuses to recognize or read the password it already has in the password field. Recreating the account solved the issue.

I got the No Password Provided on my Pacbell account, which I still use! I tried everything, including deleting the account, nothing worked. Followed your advice and got the Secure Mail Key from my ATT account online. I used the Secure Mail Key as my password and it worked instantly. Thank you for posting, much appreciated

The problem is with Iphone only. The same email account works with my windows laptop and desktop. When I deleted the account and recreated with the same password it worked and imported ALL my emails. This happened only with one of my AOL accounts. The second account was working fine. For some reason the Iphone was not reading the password field. This is a technical problem only Apple service can solve.

Deleting the account (for about the 10th time) and using the AT&T Secure Mail Key I've had for some time, instead of my password, to set up my mail account on my iPhone X, just worked. Thank you. However, I have to say that I had previously tried using the SMK and it didn't work. Today it did and my ATT email populated with several hundred emails (all of which I had previously seen on my laptop). But, now my phone is good to go again.

Thank you so much OkeeKen! I had this issue for about a month now and neither AT&T or Sprint/T-Mobile were able to help!

I followed your instructions to the Tee and it finally got resolved. I had to create a secure mail key first and use it in place of my password on the IMAP and SMTP passwords slots and the rest is history!

Thanks for your help!

Sincerely,

Mr. L. Rodriguez

Thank you so much! The instructions on the ATT site state if you have one of the following devices (iPhone is listed) you will NOT need to create the secure mail key, which is completely incorrect.

shadow2350 wrote:

Thank you. I managed to get the email working to a point. Unfortunately, my iPhone will only set up the account using POP and not IMAP. Very frustrating.

When “New Account” screen is on (one when you’re prompt to enter name, email, password, description) access Control Centre and put your iPhone offline (enable Airplane mode and turn off WiFi). Then enter account credentials, tap ‘Next’ in upper-right; on next screen you’ll see an option to choose between IMAP and POP - that is when you can put your device online again via Control Centre.

Good luck.

Given the comments about useless advice and "busy work" that don't fix anything I reverted to installing the AOL application and use that for e-mail. Seems to work just fine. I've kept the old Mail app installed, hoping there is a fix some day, but will not hold my breath.

Oh, yesss maybe I'm so stupid that I cannot enter the same password that I just created, thanks for your help.

There are several posts in this thread with solutions for AT&T-hosted accounts. Here are links to 3 of them:

• This one, a “Helpful” near the top of every page→https://discussions.apple.com/thread/252056513?answerId=255028444022#255028444022

Others:

• https://discussions.apple.com/thread/252056513?answerId=255295666022#255295666022
• https://discussions.apple.com/thread/252056513?answerId=255028444022#255028444022

As I have posted several times:

There are several posts in this thread with solutions for AT&T-hosted accounts. Here are links to 3 of them:

• This one, a “Helpful” near the top of every page→https://discussions.apple.com/thread/252056513?answerId=255028444022#255028444022

Others:

• https://discussions.apple.com/thread/252056513?answerId=255295666022#255295666022
• https://discussions.apple.com/thread/252056513?answerId=255028444022#255028444022

Likewise I get the error 'cannot get mail' 'no password provided for xxxx'

Several odd things - NOTE: I have two of my own domain email accounts in addition to my @me.com account:

• the @me email is working fine
• when I setup my first personal domain email I had to tell my iPhone to trust my email provider's certificate since for whatever reason Apple feels the Certificate is invalid (it is a VALID certificate just Apple seems to have issues with it). I had to do this Trust override on my Mac too so I was expecting this problem
• No problems so far everything works
• but WHEN I add my SECOND email address from my domain (I use two different emails addresses at my personal domain), it is only then that I start to get complaints from Mail about 'no password provided', and get this it is not complaining the password is missing from the SECOND email address, it complains the password is missing from the FIRST email address. Remember per previous bullet the FIRST email address at my domain was working FINE before I added the second email.
• Rubbish performance on Apple's part
• Here's an ironic kicker, BOTH my email addresses actually work on both my iPhone and my Mac both incoming and outgoing. It just throws this error occasionally even though it actually works ;-) Like I say seems pretty sketchy on Apple's part as I have spent hours and hours trying to figure this out