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iPhone email "No password provided" error

Suddenly cannot get email on my iphone with iOS 14.2. I get the message that there is no password provided. I have rebooted the phone. I have gone to settings and re-entered my password for the incoming and outgoing mail servers. Am jstill getting the same message that there is no password provided.




[Re-Titled by Moderator]

Posted on Nov 17, 2020 1:48 PM

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Posted on Jan 8, 2021 8:44 PM

The solution in this article is ineffective. Using IOS 14.2 on my iPad and iPhone. I have had to delete and recreate the mail account already because of certificate errors. Now the system keeps telling me that no password is provided. This is not a password error or an account settings error on my part as I am using the exact same information on my MacBook Pro which is still able to send and receive emails. I believe that the fact my MacBook can send and receive should be sufficient evidence that there is not a problem with my provider. This issue with failing to send and receive on my iOS devices popped up in the last 2 days and no matter how many times I delete and recreate the account, the message persists about no password provided. When I have provided an incorrect password, it tells me the password is incorrect. Here I have provided the password, yet it tells me it is not present.

138 replies

Feb 10, 2021 10:57 AM in response to melissa_m77

This same problem arose for me when I changed my iCloud password. Despite deleting my mail app and reinstalling it, as well as signing out of iCloud on my iPhone, I keep getting the error message that "No password provided for 'iCloud'.


The above link does not address, nor solve the issue.


Any guidance on how to get iCloud emails back on my iPhone would be much appreciated.

Jun 12, 2021 9:52 AM in response to JJ_0727

  1. delete the account
  2. RESTART your phone
  3. Add the account back.

The restart is needed so the mail app forgets the old settings for the account.


If that still doesn’t resolve the problem consult the help pages for the account provider. There are likely additional security requirements for the account. In particular AOL, Yahoo, AT&T and accounts associated with them recently added enhanced security requirements. Other posts in this thread have useful advice on how to deal with these changes.



Feb 16, 2021 2:24 PM in response to Ludetrouble

I've done the same. When the issue happened on my Mac, I finally gave up and called Apple Support. After screen sharing on both my iPhone and my Mac, my Support agent 'escalated' my issue to the 'engineers' because it appears to be an iCloud account issue and not an error on my end. I just placed my call, yesterday, and have a follow up call scheduled for Thursday.


I'll follow up after I speak with Support again later in the week.

Feb 22, 2021 2:18 PM in response to melissa_m77

Melissa, I have been having this issue all week; it started out of nowhere. I cannot get email from one of my AOL accounts; it tells me 'No Password Provided'. I never changed my password and there are no issues with any of my other 5 accounts, one of which is another AOL account. I'm running iOS 14.4. This has been going on for some months now as I can see and the troubleshooter does not help. When can we expect a fix from Apple?

Mar 10, 2021 7:25 AM in response to ghost.97

*UPDATE*

I woke up this morning and my iPhone was receiving mail again. I didn't do any updates last night, didn't make any changes, the mail was just there. Same with the Mail client on my iMac. I had been in discussion with Apple Support for the past 4 weeks, providing screen and video shots from both my phone and my computer. Each week, Apple Support would call me and tell me their engineers were still working on it.


I wish I could tell you how I "fixed" it, but it certainly seems like it was an issue on Apple's end that was effecting my account.

Mar 19, 2021 8:20 PM in response to Jessturtle

I am having this problem too. It appears to happen “whenever”. I can log onto the website or any other email app with these credentials NO PROBLEM. I have tried everything suggested. I have deleted the account and attempted to reinstall it many times. It’s aggravating ridiculous issues like this that make me think of getting away from Apple altogether! My email hasn't been working for a week or longer and I didn’t notice because (I have other emails that were working) the error I get is a small notice at the bottom of the email app, if I wait a few minutes. I have missed emails I didn’t know I was getting. This is pitiful, Apple!

Mar 30, 2021 1:27 PM in response to Jessturtle

I had exactly same issue. What worked for me is DELETING THE ACCOUNT and Recreating it. Then it downloaded all emails.

I do get emails on my Windows lap and the Iphone. I had no problem with Windows laptop getting the emails. So some of the solutions mentioned - talk to your email provider, check if their server is NOT down etc -- made no sense as the problem is NOT with the source but the Iphone itself. For some reason IPhone refuses to recognize or read the password it already has in the password field. Recreating the account solved the issue.

Apr 7, 2021 12:01 PM in response to shadow2350

shadow2350 wrote:

Thank you. I managed to get the email working to a point. Unfortunately, my iPhone will only set up the account using POP and not IMAP. Very frustrating.

When “New Account” screen is on (one when you’re prompt to enter name, email, password, description) access Control Centre and put your iPhone offline (enable Airplane mode and turn off WiFi). Then enter account credentials, tap ‘Next’ in upper-right; on next screen you’ll see an option to choose between IMAP and POP - that is when you can put your device online again via Control Centre.


Good luck.

Apr 7, 2021 12:16 PM in response to iW00

The problem is with Iphone only. The same email account works with my windows laptop and desktop. When I deleted the account and recreated with the same password it worked and imported ALL my emails. This happened only with one of my AOL accounts. The second account was working fine. For some reason the Iphone was not reading the password field. This is a technical problem only Apple service can solve.

Apr 14, 2021 2:32 AM in response to CGD32

Hi CGD32, I don't know how you figured out this solution with the emails on the iphone with AOL accounts but I followed your instructions and it worked for me too! :) Thank you!


By doing these steps and putting in this "APP" password - this doesn't in anyway affect the security of the emails on my iphone does it?


Look forward to your reply but in the meantime - Thank you again!

Apr 14, 2021 1:23 PM in response to CGD32

CGD32 ,

Thank you for your reply! All good to know especially that you have not had any issues. And YES I agree 100%

I am very thankful that it works! Crazy how all of a sudden everything just stopped and I was not getting any

new emails from my AOL account on my phone. SO Frustrating! I spend 2 days trying to figure it out on my own

when I "happened" on your post!

Thanks again! :)

Apr 16, 2021 11:20 AM in response to Rhyyno

Deleting the account (for about the 10th time) and using the AT&T Secure Mail Key I've had for some time, instead of my password, to set up my mail account on my iPhone X, just worked. Thank you. However, I have to say that I had previously tried using the SMK and it didn't work. Today it did and my ATT email populated with several hundred emails (all of which I had previously seen on my laptop). But, now my phone is good to go again.

iPhone email "No password provided" error

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