iPhone email "No password provided" error

Suddenly cannot get email on my iphone with iOS 14.2. I get the message that there is no password provided. I have rebooted the phone. I have gone to settings and re-entered my password for the incoming and outgoing mail servers. Am jstill getting the same message that there is no password provided.




[Re-Titled by Moderator]

Posted on Nov 17, 2020 1:48 PM

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Posted on Mar 28, 2021 5:48 PM

For all of those with ATT accounts, I had to get a 'secure mail key from ATT and use it during the email account setup process where it asked for password. Overall, it was a very frustrating process and I was shocked when it finally started working. It really should not be this confusing. I did the following.


1. Got the secure mail key by logging into ATT account and going to profile and requesting the key.

2. Deleted existing yahoo/att email account from iPhone

3. Adding the new 'other' email account using the steps is the article, https://www.serversettings.email/att.net-email-server-settings-imap.php#iphone

*** use email key where it asks for password


Thank you to all that posted some information on the topic because there does not appear to be a 100% clear answer for all situations.

138 replies

Jan 29, 2021 10:44 AM in response to JAA-C

Likewise I get the error 'cannot get mail' 'no password provided for xxxx'


Several odd things - NOTE: I have two of my own domain email accounts in addition to my @me.com account:

  • the @me email is working fine
  • when I setup my first personal domain email I had to tell my iPhone to trust my email provider's certificate since for whatever reason Apple feels the Certificate is invalid (it is a VALID certificate just Apple seems to have issues with it). I had to do this Trust override on my Mac too so I was expecting this problem
  • No problems so far everything works
  • but WHEN I add my SECOND email address from my domain (I use two different emails addresses at my personal domain), it is only then that I start to get complaints from Mail about 'no password provided', and get this it is not complaining the password is missing from the SECOND email address, it complains the password is missing from the FIRST email address. Remember per previous bullet the FIRST email address at my domain was working FINE before I added the second email.
  • Rubbish performance on Apple's part
  • Here's an ironic kicker, BOTH my email addresses actually work on both my iPhone and my Mac both incoming and outgoing. It just throws this error occasionally even though it actually works ;-) Like I say seems pretty sketchy on Apple's part as I have spent hours and hours trying to figure this out

Jan 8, 2021 8:44 PM in response to Jessturtle

The solution in this article is ineffective. Using IOS 14.2 on my iPad and iPhone. I have had to delete and recreate the mail account already because of certificate errors. Now the system keeps telling me that no password is provided. This is not a password error or an account settings error on my part as I am using the exact same information on my MacBook Pro which is still able to send and receive emails. I believe that the fact my MacBook can send and receive should be sufficient evidence that there is not a problem with my provider. This issue with failing to send and receive on my iOS devices popped up in the last 2 days and no matter how many times I delete and recreate the account, the message persists about no password provided. When I have provided an incorrect password, it tells me the password is incorrect. Here I have provided the password, yet it tells me it is not present.

Jan 30, 2021 7:55 AM in response to KnightPhoto

Having the same issue since the latest update 14.4. Everything was working fine, update phone and one of 5 email addresses is getting the error message. I have deleted it and reloaded it multiple times to no avail. Apple supports go to bs article that they keep posting is quite disheartening to say the least. This email account is still working fine on multiple devices just not the updated phone.

Apple needs to get this fixed.

Feb 5, 2021 9:07 AM in response to Ludetrouble

Super irritated as well having the same exact problem. Support said that they would call me back and walk me through a process where I actually had to connect my laptop and do this whole extravagant reset. This should be a simple fix but it’s not, and how unfortunate it is. I now have to use The actual email app from my provider just to get access.

Feb 10, 2021 10:57 AM in response to melissa_m77

This same problem arose for me when I changed my iCloud password. Despite deleting my mail app and reinstalling it, as well as signing out of iCloud on my iPhone, I keep getting the error message that "No password provided for 'iCloud'.


The above link does not address, nor solve the issue.


Any guidance on how to get iCloud emails back on my iPhone would be much appreciated.

Feb 16, 2021 2:24 PM in response to Ludetrouble

I've done the same. When the issue happened on my Mac, I finally gave up and called Apple Support. After screen sharing on both my iPhone and my Mac, my Support agent 'escalated' my issue to the 'engineers' because it appears to be an iCloud account issue and not an error on my end. I just placed my call, yesterday, and have a follow up call scheduled for Thursday.


I'll follow up after I speak with Support again later in the week.

Mar 10, 2021 7:25 AM in response to ghost.97

*UPDATE*

I woke up this morning and my iPhone was receiving mail again. I didn't do any updates last night, didn't make any changes, the mail was just there. Same with the Mail client on my iMac. I had been in discussion with Apple Support for the past 4 weeks, providing screen and video shots from both my phone and my computer. Each week, Apple Support would call me and tell me their engineers were still working on it.


I wish I could tell you how I "fixed" it, but it certainly seems like it was an issue on Apple's end that was effecting my account.

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iPhone email "No password provided" error

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