Big Sur, Time Machine, SMB, umount, and Safari networking issue

So this is a fun one... I have Time Machine backing up to a Synology NAS over SMB. Under Catalina this worked great from two laptops (16" mbp and a 12" mb). After upgrading to Big Sur, it works fine on the 12" MacBook. However, on the 16" MacBook Pro, whenever an hourly backup is done, Time Machine tries to unmount the SMB drive using umount, and it seems to hang. The umount process uses 100% of the cpu for ~5 minutes before timing out/dying. During this time it is unkillable (even using sudo kill -9).


For some reason, while it is in it's hung state, Safari loses all or most of it's networking. Chrome works fine. Firefox works fine. Mail works. SSH works. But Safari can't open any sites or reload pages.


Once the umount process is done/dies, Safari works normally again. At least until the next hourly backup is complete and we start this all over.


I have re-installed Big Sur. I have reset PRAM. I have reset SMC. I've tested over wired ethernet and over wifi. Nothing helps.


I've had to disable Time Machine backups for now, as I use Safari as my primary browser and having it die out of the blue doesn't work.

MacBook Pro 16″, macOS 11.0

Posted on Nov 17, 2020 2:37 PM

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Posted on Jan 21, 2021 2:07 PM

I deleted the backup on my WD PR4100 per discussion above and then let TM build a new backup. The file format is now sparsebundle (was backupbundle). After a few hourly backups I think this issue is resolved for me. Umount was not spawned and Safari has not been problematic.

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46 replies

Nov 30, 2020 7:32 PM in response to Devon Hillard

I'm experiencing this same problem. I tried to upgrade to the 11.1 beta (big sur developer beta) and the problem, unfortunately, got worse. Instead of just hanging network calls for a few apps or take up CPU cycles, the entire computer becomes unusable. All devices (bluetooth or USB) are unresponsive and I'm forced to restart the computer for it to come back.


This thread NEEDS to get more Apple Support attention. I have to pick between no more TimeMachine backups and downgrading my computer.

Jan 15, 2021 12:24 AM in response to Axel_V

Exact same Problems (Timemachine, Freezing Network/ Unmount/ Safari/ Chrome!! SMB)

MacBook Pro (16 Zoll, 2019) Big Sur 11.1

I really new i should have wait. I always wait at about 6 months with new Updates.

Apple is so expensive and makes us to beta testers, really bad. Same story since ever....

We have a few Machines here (Minis, Macbook Pros, etc.).... Same Problems

Jan 21, 2021 6:30 AM in response to Devon Hillard

Finally I have found other people having the same issue as me! Has there been a fix yet? Is there anything that can be done, other than disabling automatic backups? This is really frustrating and is killing my daily workflows.


Exact same issues as everyone has mentioned. I'm backing up to a QNAP device, so I would say this isn't specifically related to Synology.


MBP 16" 2019, Big Sur 11.1

Jan 24, 2021 7:36 PM in response to Devon Hillard

Same problem.


Safari won't connect to any URLs. When I check Activity monitor the "unmount" process is listed as using 100% CPU. Oddly, it occasionally drops to exactly 99.9% and then goes back to 100%.


While Safari will not go to any URLs while this is going on, Firefox will — e.g. it seems to affect Safari in particular.


My backups are over wireless (using a Google mesh system) to a Mac mini with an external drive holding backups for several computers in our home. The problem was originally with a relatively new MacBook Air, but another computer on the network has developed the same problem since updating to Big Sur. That one is a recent 8-core iMac, also on the wireless network.

Feb 22, 2021 1:42 PM in response to Thomas Arn

Two replies to the thread.


First, I'm backing up over 8TB via a wireless network, so rebuilding the backup completely is a major, very slow operation. I just did that a couple of months ago (for a different reason) so I'm not very interested in that option.


In some cases I have been able to quit the process in Activity Monitor, but on other occasions that process would not quit. I haven't tried that again recently, but I'll give it another go.


I'm still having the problem, even after doing the most recent Big Sur updates.

Feb 22, 2021 2:10 PM in response to willhuk

It doesn't "crash."


What happens is that Safari (seemingly the only application affected, oddly enough) won't open any new URLs while the unmount process is running. "Unmount" seems to be connected with Time Machine running a backup update over my network to a remote Mac.


The hangup continues for several minutes after the backup appears to have concluded. It also does not seem to happen every time.


I'm not taking the days and days to rebuild the backup from scratch because I keep thinking that one of the incremental updates to Mac OS Big Sur will address this problem.

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Big Sur, Time Machine, SMB, umount, and Safari networking issue

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