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Big Sur won't even reinstall on my new m1 MBP

I received my new m1 chip MBP today and I tried to reinstall the Mac OS because I sync with the wrong iCloud ID, so reinstallation should be the easiest way for me to erase all the files. 


I erased the disk and everything but the installer just keeps saying ”An error occurred preparing the update. Failed to personalize the software update. Please try again”. 


The system won't install, and now my Mac has no OS at all !


I don’t know what to do, I mean it’s a brand new MBP. 


Posted on Nov 17, 2020 3:52 PM

Reply
33 replies

Nov 23, 2020 10:32 AM in response to Grant Bennet-Alder

My original wording was harsher than I intended, and for that I apologize. However, you were advising people to not trust the one cable that definitely would work, unnecessarily spend time and money buying a new cable, and potentially make their problem unsolvable if they accidentally bought the wrong cable (for example, and active Thunderbolt cable). Strong words were needed to set everyone back on the right path.

Nov 23, 2020 10:45 AM in response to divewoot

Unless the 2017 cable is physically broken, it should work fine. I successfully used the cable from my 2017 MacBook, and there is no difference between the two. In fact, AFAIK there is no difference between that one and your newer one, except possibly how much power it can deliver.


Is it possible that when trying with the older cable, the cable was plugged into the right port of the sick MacBook, and when trying with the newer cable, it was plugged into the left port? This is what got me for a couple of hours; I thought I'd plugged it into the correct port but I hadn't.

Nov 23, 2020 10:47 AM in response to alvint69

From Best Buy's description of this cable:

This 2-meter charge cable - with USB-C connectors on both ends - is ideal for charging USB-C devices, and also supports USB 2 for syncing and data transfer between USB-C devices.


From Target's description of this cable:

This 2-meter charge cable — with USB-C connectors on both ends — is ideal for charging USB-C devices, and also supports USB 2 for syncing and data transfer between USB-C devices. 


We appear to be having a legitimate technical disagreement over the capabilities of this cable. Please save your character-assassination for a different forum.


If you have some additional information that it does in fact work at USB-3 speeds, I would love to see it.


Otherwise, I stand by what I wrote.





Nov 23, 2020 11:32 AM in response to Grant Bennet-Alder

You mean aside from the fact that multiple people have said the cable does actually work, despite what you say? Aside from the fact that it's ridiculous to assume that Apple would provide instructions that required you to not use the cable supplied with your Mac, without even mentioning that? Aside from the fact that it's ridiculous to assume that Apple of all companies would ship a pro-level computer which can cost north of $3k--and which advertised Thunderbolt 3--bundled with a cable that only supports USB 2.0?


OK, from now on I'm ignoring you. Hopefully everyone else will, too.

Nov 23, 2020 12:03 PM in response to alvint69

I did not say it would Never work. That is not that cable's intended use and it will not work very fast. USB-2 speeds are at best 480M bits/sec where USB-3 speeds can be as fas as 5G or 10 G bits/sec. USB-2 speed is not appropriate for disk transfers.


I have been using computers far too long to believe things work in a certain way just because 'that is the the way I would like them to work'. That is called "Magical Thinking".


I rely on published specifications. I have seen no published information that suggests this cable supports transfers faster than USB-2 speeds.


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I have already accumulated over 96,000 "helpful" points. As for ignoring me, other users don't seem to agree with that either.

Dec 1, 2020 11:26 AM in response to hui209

Well i can tell apple articles are not quite correct to solve this issue and inaccurate for apple configurator 2 and new M1. This video from Mr Macintosh, which was explaining all cases from revive to restore modes, take a look it explains detailed , without deep technical knowledge you can understand why it is happening https://www.youtube.com/watch?v=s3XZyvt_vac

Big Sur won't even reinstall on my new m1 MBP

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