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Level 1

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Canon iSensysMF4350d

Good Day to All,

I have a Canon isensys MF4350d, attached to either my, MAC MINI server(2.66ghz Intel Core 2 Duo, 4GB memory) with MAC OS X Server 10.6.4, or a MAC Book Pro MAC OS X 10.5.8 via USB

NO matter what I do, I can't get it to print..I've already downloaded the drivers from the apple website (CanonPrinterDrivers2.3.dmg) but still nothing...I'm guessing either my printer driver is wrong or my settings are wrong. If it's the driver, where can I get the proper driver?can anyone post a link?if it's my settings, what must I change?

Pls and THnx for the help!

Mac OS X (10.5.8)

Posted on Jul 26, 2010 12:30 AM

20 replies

RaF_Gz Author

Level 1

0 points

Aug 22, 2010 4:24 AM in response to PAHU

D [05/Aug/2010:11:13:51 +0300] [Job 6] Started filter
/Library/Printers/Canon/UFR2/Cores/cupstomcdufr2/Contents/MacOS/cupstomcdufr2
(PID 1893)
D [05/Aug/2010:11:13:51 +0300] [Job 6] Started backend
/usr/libexec/cups/backend/cntdbmu (PID 1894)
D [05/Aug/2010:11:13:51 +0300] [Job 6] Thu Aug 5 11:13:51
AVEST-Server.local Canon MF4320-4350[1893] <Error>: kCGErrorFailure: Set
a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
D [05/Aug/2010:11:13:51 +0300] [Job 6] Set job-printer-state-message to
"", current level=ERROR
D [05/Aug/2010:11:13:51 +0300] [Job 6] Processing Job
D [05/Aug/2010:11:13:51 +0300] [Job 6] Backend returned status 1 (failed)
D [05/Aug/2010:11:13:51 +0300] [Job 6] Printer stopped due to backend
errors; please consult the error_log file for details.
D [05/Aug/2010:11:13:51 +0300] [Job 6] End of messages
D [05/Aug/2010:11:13:51 +0300] [Job 6] printer-state=5(stopped)
D [05/Aug/2010:11:13:51 +0300] [Job 6] printer-state-message="Failed to
send data to printer.: -9783"
D [05/Aug/2010:11:13:51 +0300] [Job 6] printer-state-reasons=paused

RaF_Gz Author

Level 1

0 points

Aug 22, 2010 4:25 AM in response to PAHU

HI Pahu,

I can't paste the whole error log...can you tell me which one you need?so i can send that part to you?

Thank you so much!

PAHU

Level 6

16,705 points

Aug 22, 2010 5:54 PM in response to RaF_Gz

The portion of the log you have managed to paste is sufficient. I can see that the Canon module cntdbmu is failing. This would suggest you don't have a direct (uninterrupted) path from the Mac to the Canon. If you have the printer connected to one Mac via USB and you are trying to connect to this share from another Mac, then this could explain the error. But if you are connecting directly to the printer from this Mac via USB and you are getting this error, then either the USB cable is faulty or there is something blocking the communication, such as the built-in software firewall. With a direct USB connection you should be able to select to print and from the Special Features menu, select the Printer Info button. This will either connect to the printer, indicating that you do have a direct path, or fail to connect to the printer. Can you confirm if this occurs.

RaF_Gz Author

Level 1

0 points

Aug 23, 2010 11:28 PM in response to PAHU

Hi Pahu,

Here's What I can see

Printer Information

CANON MF4320-4350 UFRII LT (UK)

Item Contents

Communication Method Unidirectional
Duplexing Unit Available

I hope this helps.

Thank you for your assistance

PAHU

Level 6

16,705 points

Aug 24, 2010 10:10 PM in response to RaF_Gz

Thanks for the reply. This result would indicate that the Mac is able to communicate with the printer so I don't understand why you are unable to print. At this stage I am not sure what else to suggest.

So, can you confirm your setup.

Is the Mac connecting directly to the MF4350d via USB or is there something in between?

Is one Mac able to print to the MF4350d but another Mac is not? And this other Mac is connecting directly to the MF via USB? In other words, it is not connecting to the printer via a USB hub or is it not trying to connect to the printer via a Mac share.

Canon iSensysMF4350d