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Ransomware Protection

Hi, my iPhone has been compromised with Trojan malware and ransomware. What can I do now to remove the virus and stop the intrusion into my data?

iPhone XR

Posted on Nov 17, 2020 7:07 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 18, 2020 4:29 AM

The article that you referenced (and it was removed for whatever reason) was a very targeted attack that would apply only if the hackers compromised the Apple ID and had the phone in their possession or nearby/accessible.. and... it was fixed by Apple, all you have to do is keep your phone up to date.


You're not going to get much help here unless you can explain what you are seeing. We see people come here multiple times a day claiming that they have a virus, only to find that it's spam/phishing.. or their Apple ID was compromised

If you think your Apple ID has been compromised - Apple Support

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

6 replies
Question marked as Top-ranking reply

Nov 18, 2020 4:29 AM in response to mandeep0303

The article that you referenced (and it was removed for whatever reason) was a very targeted attack that would apply only if the hackers compromised the Apple ID and had the phone in their possession or nearby/accessible.. and... it was fixed by Apple, all you have to do is keep your phone up to date.


You're not going to get much help here unless you can explain what you are seeing. We see people come here multiple times a day claiming that they have a virus, only to find that it's spam/phishing.. or their Apple ID was compromised

If you think your Apple ID has been compromised - Apple Support

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Nov 17, 2020 7:45 PM in response to mandeep0303

mandeep0303 Said:

"Ransomware Protection: Hi, my iPhone has been compromised with Trojan malware and ransomware. What can I do now to remove the virus and stop the intrusion into my data?"

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Any More Info?:

What makes you think this? More information would help.


Use a New Phone Source:

You could always consider just getting a new phone, and getting it from none other than Apple. Perhaps a landline is the way to go about this, as long as you have some one to contact when and where need be (i.e. family member)?


Consider Modifying your Credentials:

Ransomware Protection

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