smashed apple watch

how do i turn my password off if my touch screen doesn’t work at the bottom part? as i smashed my watch and my password is all at the bottom digits but i can’t get in as it doesn’t work. how do i sort this? thank you

Posted on Nov 18, 2020 8:49 AM

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Question marked as Top-ranking reply

Posted on Nov 26, 2020 11:22 AM

Hey there frankiewhelan0,


Thanks for reaching out to Apple Support Communities. We understand you’re not able to enter the passcode for your Apple Watch due to physical damage. We’ll be happy to help with this.


You can open the Apple Watch app on your iPhone, tap My Watch, tap Passcode, then tap Turn Passcode Off. Take a look at this article for more info:


Lock or unlock Apple Watch


Once you do that, you can use this link to reach out to Apple Support so they can look into your watch service options with you:


Contact Apple Support


Take care.

1 reply
Question marked as Top-ranking reply

Nov 26, 2020 11:22 AM in response to frankiewhelan0

Hey there frankiewhelan0,


Thanks for reaching out to Apple Support Communities. We understand you’re not able to enter the passcode for your Apple Watch due to physical damage. We’ll be happy to help with this.


You can open the Apple Watch app on your iPhone, tap My Watch, tap Passcode, then tap Turn Passcode Off. Take a look at this article for more info:


Lock or unlock Apple Watch


Once you do that, you can use this link to reach out to Apple Support so they can look into your watch service options with you:


Contact Apple Support


Take care.

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smashed apple watch

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