Stuck Power Button on IPhone 12 Pro

The Power button gets stuck on my new IPhone 12 Pro. I have had it for 3 weeks and when I use guided access the power button fails to respond to my presses. Also there is no click like when I press the volume buttons. I should have sent it back when I first noticed it on day 3. Today was the first day that it went completely unresponsive. I kept messing with it and 1/2 hour later I must have successfully double clicked and was able to get out of that mode. Is this an issue with these phones?

iPhone 12 Pro, iOS 14

Posted on Nov 18, 2020 12:24 PM

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Posted on Dec 26, 2020 12:42 AM

I have had the same problem with the iPhone 12.

iPhone 12s are water resistant to 6m.

I turned mine off, ran the side button under hot water for literally 1-2 seconds and immediately had return of the “click.”

It is almost definitely a sticky residue in the tight space between the button and case.

In my case I’m almost certain it has to do with hand sanitizer and sani-wipes.

The sani-wipes start to leave a sticky residue on everything after awhile.


Just clean it and be done with it! You’ll be glad you did.


so nice to have that “click” back.

69 replies

Nov 30, 2020 11:36 AM in response to jett154

I went in to the accessibility setting and slowed down the clicking rate for the side/power button. It helps some but taking a screen shot is hard to do and turning the screen off is near impossible. It pulls up my wallet every time. So frustrating. I have a compromised immune system and am not willing to jeopardize my health to make it to an Apple store. I should not have to. They should realize that they are selling a product with a defect by now and make it easier to replace during this pandemic.

Jan 11, 2021 5:02 PM in response to lobsterghost1

same thing happened to my iphone 12 just today. I did not want to take it to apple because i need the physical phone for work. Everyone knows that taking a phone to apple directly can result in a long wait time until it is fixed sometimes even months. so instead of pouring water around the buttons. I found a simple safe and very fast fix that you already have in your home.


my side power button became sticky and did not click and would not work unless i pressed hard. so i turned off the phone first and foremost and began the quick 30 seconds fix.


I took a qtip and soaked the tip of the qtip with regular old rubbing alcohol and simply rubbed the soaked qtip around the button for a few strokes while pressing the button a couple times. and BAMM! sticky button fixed. no more issues. rubbing alcohol dried within seconds after applying so no internal water stains or damage.



Jan 25, 2021 10:35 PM in response to pcladie

I got an iPhone 12 mini last week, and after about 4 days, my power button lost its "click" but still functioned. Two days later, I started to get tired of the feel of pushing an unclickable button, so I decided to look up ways to fix it, and I found this thread. I was going to try to clean it with a Q-tip, dry at first, wet if needed. But to my surprise, the dry Q-tip totally worked, and my power button is clicking perfectly now. Hope this helps anyone with a similar issue. No need to send your phone in for a replacement.

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Stuck Power Button on IPhone 12 Pro

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