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Level 1

28 points

Stuck Power Button on IPhone 12 Pro

The Power button gets stuck on my new IPhone 12 Pro. I have had it for 3 weeks and when I use guided access the power button fails to respond to my presses. Also there is no click like when I press the volume buttons. I should have sent it back when I first noticed it on day 3. Today was the first day that it went completely unresponsive. I kept messing with it and 1/2 hour later I must have successfully double clicked and was able to get out of that mode. Is this an issue with these phones?

iPhone 12 Pro, iOS 14

Posted on Nov 18, 2020 12:24 PM

Best reply

DoctorEK

Level 1

5 points

Posted on Dec 26, 2020 12:42 AM

I have had the same problem with the iPhone 12.

iPhone 12s are water resistant to 6m.

I turned mine off, ran the side button under hot water for literally 1-2 seconds and immediately had return of the “click.”

It is almost definitely a sticky residue in the tight space between the button and case.

In my case I’m almost certain it has to do with hand sanitizer and sani-wipes.

The sani-wipes start to leave a sticky residue on everything after awhile.

Just clean it and be done with it! You’ll be glad you did.

so nice to have that “click” back.

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Similar questions

69 replies

Jan 18, 2021 12:51 PM in response to pcladie

My 12 pro does the same thing! Now 2 months completely non functional

RMR143

Level 1

8 points

Mar 15, 2021 10:18 AM in response to pcladie

Me too and portrait mode is screwed

Apr 3, 2021 9:12 PM in response to pcladie

Iphone 12 is IP68 and this means waterproof. Washing it couple of seconds with hot running water fixed stuck power button, thanks!

Apr 4, 2021 7:21 AM in response to lobsterghost1

8 in IP standard means Immersion, 1 meter (3 ft 3 in) or more depth. Your 80k is worthless if you can't read. Have a another potato.

Apr 4, 2021 8:14 AM in response to lobsterghost1

So they are shooting standards just for nice literature? Not really. They are just covering their backs for abusers with this warranty etc writings. In real life it's fine to wash it under tap water.

Apr 13, 2021 6:59 AM in response to pcladie

I don't want my whole phone replaced by a refurbished phone when they could just swap the button... is there really no way yo just replace the button

Jun 12, 2021 1:10 PM in response to pcladie

it working again well when i put some water on it thank you apple

Jul 20, 2021 5:56 PM in response to katrenzo2021

I would suggest returning within the 14 day period .. and waiting for messages on this thread to stop before purchasing a new one .. which is what I am doing. Thank you for making your post.

Aug 4, 2021 7:03 AM in response to pcladie

I don't trust running under water, but a I did a quick spritz of lens cleaner on the button and then wiped with lens cloth and button started clicking again.

Stuck Power Button on IPhone 12 Pro