Stuck Power Button on IPhone 12 Pro

The Power button gets stuck on my new IPhone 12 Pro. I have had it for 3 weeks and when I use guided access the power button fails to respond to my presses. Also there is no click like when I press the volume buttons. I should have sent it back when I first noticed it on day 3. Today was the first day that it went completely unresponsive. I kept messing with it and 1/2 hour later I must have successfully double clicked and was able to get out of that mode. Is this an issue with these phones?

iPhone 12 Pro, iOS 14

Posted on Nov 18, 2020 12:24 PM

Top-ranking reply

DoctorEK

Level 1

5 points

Posted on Dec 26, 2020 12:42 AM

I have had the same problem with the iPhone 12.

iPhone 12s are water resistant to 6m.

I turned mine off, ran the side button under hot water for literally 1-2 seconds and immediately had return of the “click.”

It is almost definitely a sticky residue in the tight space between the button and case.

In my case I’m almost certain it has to do with hand sanitizer and sani-wipes.

The sani-wipes start to leave a sticky residue on everything after awhile.

Just clean it and be done with it! You’ll be glad you did.

so nice to have that “click” back.

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69 replies

Jan 19, 2021 2:39 AM in response to pcladie

I’m having the same issue to , I’ve literally had the phone three weeks and the side button to activate Apple Pay and also the volume up and down are no longer clicking , harder to press to actually receive a response from the phone and best way to describe it buttons feel mushy ! Very very upset to say the least as I have high expectations for apple and not even had the phone two minutes and this happens ?

Nov 18, 2020 12:28 PM in response to pcladie

I've had no issue with the power button on my 12 or 12 Pro Max. Schedule an appointment at your Apple Store Genius Bar. If they see there is an issue, they will replace the phone. Make sure you backup before you go.

Nov 23, 2020 6:55 AM in response to pcladie

I too have that same problem. Haven’t even had the phone for a week and it’s getting jammed. Called apple, took about 10 minutes for the representative on the phone to understand what a lock button is.... they want me to ship my phone to them. I want them to ship me a brand new one. I’m not having a non water proof phone when I paid for this. Very poor apple very poor

Nov 25, 2020 8:43 AM in response to pcladie

I actually has the same problem. The lock or power button not responsive as the volume button. When you press it there's no "clicking" sound. I brought it to Apple for a replacement but they were oos. So I returned for a refund and order another one

pcladie Author

Level 1

28 points

Nov 30, 2020 11:36 AM in response to jett154

I went in to the accessibility setting and slowed down the clicking rate for the side/power button. It helps some but taking a screen shot is hard to do and turning the screen off is near impossible. It pulls up my wallet every time. So frustrating. I have a compromised immune system and am not willing to jeopardize my health to make it to an Apple store. I should not have to. They should realize that they are selling a product with a defect by now and make it easier to replace during this pandemic.

keent

Level 1

4 points

Nov 23, 2020 9:29 AM in response to pcladie

I think there is because mine starting doing that after a week. The power button is getting stuck. I have the pro Max 12

jett154

Level 1

8 points

Nov 28, 2020 3:03 PM in response to pcladie

My power button is working, but it is stuck slightly down and not making any clicking noise when pressed.

Jul 20, 2021 5:56 PM in response to katrenzo2021

I would suggest returning within the 14 day period .. and waiting for messages on this thread to stop before purchasing a new one .. which is what I am doing. Thank you for making your post.

Aug 4, 2021 7:03 AM in response to pcladie

I don't trust running under water, but a I did a quick spritz of lens cleaner on the button and then wiped with lens cloth and button started clicking again.

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Stuck Power Button on IPhone 12 Pro