iPad reset and removing from account

I recently sold iPad removed it from account switched off find my function and erased it all. The new owner is now saying it requires passcode? Any ideas what’s going on?

Posted on Nov 18, 2020 12:40 PM

Similar questions

I have removed my old iPad from my iCloud account and done a factory reset however it is asking for a passcode after the hello screen ive sold my iPad but the new owner cannot go further than the hello screen as it is asking for a passcode. How can this be correct after I did a factory reset
540 1
Ipad got locked. Can't use it I forgot my ipad passcode. Entering incorrect passcode few times, it got locked. I got a software update and now it's locked to owner. It's asking for apple id and password used at the time of set up. I am not able to use my ipad at all. I have original purchase receipts and contacted customer support for resetting ipad using invoice details but got rejected twice. Being an original owner, it is so frustrating to prove my identity. Nobody is able to help me. What kind of security is this? Even owner can't access device by any means. Please help!!!!
339 1
Ipad locked I bought a second hand Ipad on ebay. My daughter set up a passcode on it and she never remember the passcode. She tried many times and the Ipad get disable. I connected it to i tunes, erased it and restore it. Now seems like it is linked to an icloud account of the original owner. I don’t know what else to do To set it again. I don’t know that person any ideas?
596 3

3 replies

ChrisJ4203

Level 10

236,285 points

Nov 18, 2020 12:42 PM in response to Fozzy2670

These are the steps necessary to follow before selling or giving away your iPad. What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

ChrisJ4203

Level 10

236,285 points

Nov 18, 2020 2:54 PM in response to Fozzy2670

You're welcome.

Fozzy2670 Author

Level 1

8 points

Nov 18, 2020 12:48 PM in response to ChrisJ4203

Thanks

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad reset and removing from account

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up