ive sold my iPad but the new owner cannot go further than the hello screen as it is asking for a passcode. How can this be correct after I did a factory reset
iPad Air Wi-Fi, Cellular
Make sure you have done everything according to this support article:
What to do before selling or giving away your iPhone, iPad, or iPod touch [or if you received one that had not been erased] - "Use these steps to remove your personal information from a device, even if you don't have it anymore." Click here --> https://support.apple.com/HT201351
Make sure you have done everything according to this support article:
What to do before selling or giving away your iPhone, iPad, or iPod touch [or if you received one that had not been erased] - "Use these steps to remove your personal information from a device, even if you don't have it anymore." Click here --> https://support.apple.com/HT201351
I have removed my old iPad from my iCloud account and done a factory reset however it is asking for a passcode after the hello screen
