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Question: MacOS Big Sur Mail indexing

Has anyone experiences issues since upgrading to BigSur with searching. Im using my iCloud Email (actually @mac.com to be accurate). Searching for Email no longer works, and email VIP mailboxes get notified, however clicking on the folder doesn't nothing.


I'm assuming its an indexing issue, however I cant find a way to reindex the mailbox.


Any suggestions? Thank you in advance.


27" iMac Retina 5K 2017

Big Sur 11.0.1

Mail 14.0


and


MacBook Pro 2020

Big Sur 11.0.1

Mail 14.0





Posted on Nov 18, 2020 12:55 PM

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Nov 23, 2020 9:44 PM in response to jeffpodraza In response to jeffpodraza

Jeff,

I got an answer to my (and presumably, your) issue earlier today on the MacRumors forum, which blessedly appears to have fixed my problem... and it was a lot easier than the fix Apple Support gave to you.

I reposted it on this similar thread (https://discussions.apple.com/thread/252045190?answerId=253959059022) just a bit ago, but will also paste it below right now.


Cheers!

------

1. Save your work and close all of your apps

2. Close Mail app

3. Hold the Shift key and open the Mail app

4. Close the Mail app (don't search or perform any other actions)

5. Hold the Shift key and open the Mail app (repeat of Step 3)

6. Close the Mail app (repeat of Step 4)

7. Restart your Mac

8. Open Mail app like you normally would

9. Try searching your mail

Nov 23, 2020 9:44 PM

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Nov 23, 2020 5:36 PM in response to EastDog In response to EastDog

EastDog, Not sure if you solved your probably, however I spent about 3 hours on with Apple Chat. At this point I have 1 Mac bay, I see need to do my Mac Book Pro.


1) log in to iCloud.com and make sure your mail is there.

2) assuming the you can see the email on the web.

3) remove you iCloud account from the Mac.

4) add the iCloud account back on the Mac and wait.


This did something, but my flagged email and VIP folders only show the messages that should be there.


I would ask Apple support for to confirm, as I know it worked for me, and don't want to you to do anything on your machine based on my experience. if that makes sense.


Good Luck!


Nov 23, 2020 5:36 PM

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Question marked as Helpful

Nov 23, 2020 9:44 PM in response to jeffpodraza In response to jeffpodraza

Jeff,

I got an answer to my (and presumably, your) issue earlier today on the MacRumors forum, which blessedly appears to have fixed my problem... and it was a lot easier than the fix Apple Support gave to you.

I reposted it on this similar thread (https://discussions.apple.com/thread/252045190?answerId=253959059022) just a bit ago, but will also paste it below right now.


Cheers!

------

1. Save your work and close all of your apps

2. Close Mail app

3. Hold the Shift key and open the Mail app

4. Close the Mail app (don't search or perform any other actions)

5. Hold the Shift key and open the Mail app (repeat of Step 3)

6. Close the Mail app (repeat of Step 4)

7. Restart your Mac

8. Open Mail app like you normally would

9. Try searching your mail

Nov 23, 2020 9:44 PM

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Dec 14, 2020 12:14 PM in response to Apple_Seb In response to Apple_Seb

After a call with Apple support, it appears that my "spam Sieve" or bundler was causd=sing the problem for me. If your using an added spam protectors it may be the problem. My VIPs are now correct and search is no longer a problem.

Dec 14, 2020 12:14 PM

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Question: MacOS Big Sur Mail indexing