Mac laptop using Catalina 10.15 OS - HP printer not recognized

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Level 1

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Mac laptop using Catalina 10.15 OS - HP printer not recognized

Since I upgraded to Catalina 10.15, my Mac will not recognize my HP Officejet Pro 8600. I have tried everything recommended by HP and it sometimes will recognize the printer TEMPORARILY and print a document. Then when I go to print again, nothing!! I am connected to my household wifi, I have deleted the printer and added it again I have tried HP apps. Nothing seems to work. Apple, what is going on?

This seems to be a known problem, at both Apple and HP, and supposedly they are working on it. I think the ball is in Apple's court!

Help.

MacBook Pro 13″, macOS 10.15

Posted on Nov 18, 2020 1:06 PM

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Eau Rouge

Level 8

42,554 points

Nov 18, 2020 1:14 PM in response to mlauerba

You are not talking to Apple here, just user like yourself.

click on this link,

https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/model/4323658

make sure the operating system selector is set for macOS 10.15

Click the + buttons to reveal which updates are available to you and download them

once downloaded you will need to install them.

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Mac laptop using Catalina 10.15 OS - HP printer not recognized

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