HP Printer Drivers 5.1 Fail to Install

My HP printer drivers became invalid due to the recent developer certificate issue, so I followed HP's guide to completely uninstall and reinstall the drivers:

https://support.hp.com/us-en/document/c06960563


HP's site says that, for my printer (CP1518ni), I should install Apple's HP Printer Drivers v5.1 package. I downloaded this package from Apple here:

https://support.apple.com/kb/dl1888?locale=en_US


This installer fails with an error: "This volume does not meet the requirements for this update." So now I have no HP drivers at all, and I cannot install new ones.


(Unfortunately, HP's "Easy Start" and "E-Print" drivers don't work for this printer, nor does Air Print.)

MacBook Pro 15″, macOS 11.0

Posted on Nov 18, 2020 1:18 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 18, 2020 1:55 PM

Thanks, @putnik! Pacifist did the trick. Once I forcibly reinstalled the drivers from that package, they started working again.


@VikingOSX, I thought the same thing, but HP's document on this failure insists that they just need to be re-installed. I don't fully understand what happened with their dev certs, but I guess they were right.

16 replies
Question marked as Top-ranking reply

Nov 18, 2020 1:55 PM in response to putnik

Thanks, @putnik! Pacifist did the trick. Once I forcibly reinstalled the drivers from that package, they started working again.


@VikingOSX, I thought the same thing, but HP's document on this failure insists that they just need to be re-installed. I don't fully understand what happened with their dev certs, but I guess they were right.

Dec 5, 2020 12:37 AM in response to fmalloy

Once you you have opened the package in Pacifist, you have to copy / paste the files of the package in the corresponding folders on your hard drive (/Library folder which is at the root of the drive, not the one in your User folder). Be careful not to delete the content of the existing folders on your hard drive, but just add the files from the package. Once done, you can install the printer in the settings panel.

Best

G.

Dec 5, 2020 2:00 PM in response to grégoire128

Thank you. I used "Install" on Pacifist and I now see the drivers in /Library>Printers>hp. When I open Printers & Scanners and "+" to add a printer, I don't see anything to add. Does the printer have to be physically connected and powered on for it to appear?


Reason I'm asking is I am testing this for my father, who is in another location, and I don't have an HP printer, so I'm testing the process to walk him through it.

Nov 18, 2020 1:39 PM in response to caseybarker1

If you checked the date of that Apple download HP Printer Drivers v5.1, it is from 2017 and could not possibly solve your expired certificate problem. There should be a Software Update that appears on Big Sur (just as it did on Catalina) that offers you the HP Printer Drivers v5.1 Update, which resolves the certificate issue.


Once the Software Update version of the HP drivers is installed, you must visit System Preferences : Printers & Scanners, and with the HP device connected and powered, right click on the printer icon, and choose Reset print system… . You then re-add the same device, selecting certificate updated drivers for it, and then once it is back in your Printers gallery, right-click again and make it the default printer.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

HP Printer Drivers 5.1 Fail to Install

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.