Big Sur "network accounts are unavailable" Corporate login fails post upgrade

Question

Level 1

36 points

Big Sur "network accounts are unavailable" Corporate login fails post upgrade

I've upgraded to Big Sur and afterwards my corporate account is locked out. When I try to log in there's a red button in the top right that identifies "network accounts are unavailable". The Mac prompts me to set a new password but then shakes and refuses to take the new entry, not surprising as the red button indicates that my corporate authentication server is unavailable.

I contacted my IT team and they confirmed that at least one other employee is experiencing the same issues having also upgraded over the weekend.

Has anyone else had this problem and resolved?

MacBook Air 13″, macOS 11.0

Posted on Nov 19, 2020 2:20 AM

Reply

Answer 1

adiebaker Author

Level 1

36 points

Dec 20, 2020 12:23 PM in response to redsleaves

I had a similar issue which I think was down to MS Intune but the good thing was that I was able to reset the corporate account password from the local account. Just use System Preferences and Users to reset the password. HTH

Reply

Answer 2

Chris_D13

Community Specialist

Nov 27, 2020 9:44 AM in response to adiebaker

Greetings adiebaker,

Thanks for visiting the Apple Support Communities! It seems you and a co-worker are experiencing an issue with your corporate accounts being unavailable.

Reach out to the Enterprise support team for assistance with the behavior if the issue is persisting:

Contact Apple for support and service - Apple Support

"Enterprise

1-866-752-7753"

Kind regards.

Reply

Answer 3

Jan 8, 2021 8:24 AM in response to adiebaker

My computer login is tied to all kinds of things at my university. Server access. Grading system. Wifi access. I worry about screwing up something much bigger because of this bug. I was really hoping there would be a patch for this before the spring semester started, but here I am, wasting another 2 hours of restarting the computer and trying to log in. It'll work for some reason every once in a while.

Reply

Answer 4

adiebaker Author

Level 1

36 points

Nov 30, 2020 3:57 AM in response to Chris_D13

Thanks Chris, but unless you have an Enterprise support agreement they don't want to talk to you.

I did temporarily resolve the issue by deleting my corporate account and re-creating it which worked for a few days. I logged in this morning to find that I'd been dropped off the Microsoft Intune platform (used for MDM) and when I re-synchronised, both my personal account and my corporate account had been flagged for password renewal (sorry, don't know the technical term but both said my password had expired and needed a new one). I was able to create a new password for my personal account but now my corporate account is locked out completely as before. This behaviour is exactly as when I first upgraded to Big Sur.

Reply

Answer 5

Dec 20, 2020 11:20 AM in response to adiebaker

I've had the same problem since upgrading to Big Sur.

IT had to set up a non-networked account so I could do anything with my computer.

When I got it home from working with IT, I was able to sign into the networked account. I have no idea why.

Now it's been a few days and I can't sign in to my networked account again.

I really really hope this gets patched soon.

Reply

Big Sur "network accounts are unavailable" Corporate login fails post upgrade

Similar questions