Since I upgraded to IOS 14...

Hey hndbgldy,

It sounds like you're having an issue with Siri not responding and an issue with Mail on your iPhone. We can understand wanting to get that resolved. We want to help.

First, we'd recommend following the steps in this article: If "Hey Siri" isn't working on your iPhone or iPad

For your Mail issue, we'd recommend checking Settings > Contacts > Display Order and ensure that is set properly.

Thanks!

I have exactly the same issue with senders name in Mail sorted backwards. IE: Bowers & Wilkins is disposing as “ Wilkins Bowers &”, or “Abercrombie & Fitch” showing as “Fitch Abercrombie &”, - see screen shot- which throws me off all the time when I’m trying to perform a search in the device.

Must be an iOS 14 glitch, because I noticed it from that transition.

Apple never replied to my escalation.

NEW SETTINGS IN “CONTACTS”

NEW DISPLAY IN MAIL:

I highlighted the same email sheet for accuracy.

As a note: this setting has ALWAYS BEEN independent from MAIL Settings.

Up to Apple to confirm or infirm.

I hope this helps.

BN

Update: switching the Display Order and Sort Order in Settings >>Contacts to “Firs, Last” set the name display in Mail to its normal behavior. Which is strange because I ALWAYS had these set to “Last, First” from the very beginning of the iPhone in my life and NEVER experienced this.

screen shots below:

NEW SETTINGS IN “CONTACTS”: