HP Easy Scan crash - Big Sur 11.0

Process: HP Easy Scan [7647]

Path: /Applications/HP Easy Scan.app/Contents/MacOS/HP Easy Scan

Identifier: com.hp.EasyScanMac

Version: 1.9.3 (002)

Build Info: Unknown-1.9.3.002~1.9.3.002

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: HP Easy Scan [7647]

User ID: 502

Date/Time: 2020-11-20 17:29:02.285 +0100

OS Version: macOS 11.0.1 (20B29)

Report Version: 12

Bridge OS Version: 5.0.1 (18P2561)

Anonymous UUID: 13F8E56A-4AA3-38E2-42B3-B87907DC4653

Sleep/Wake UUID: 44C3B5A2-3BB1-4B93-81F2-BAAEFF9DC3D6

Time Awake Since Boot: 66000 seconds

Time Since Wake: 9200 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'lockFocus/unlockFocus sent to a view which is not in a window'

terminating with uncaught exception of type NSException

abort() called

MacBook Pro 16″, macOS 11.0

Posted on Nov 20, 2020 8:36 AM

Top-ranking reply

leroydouglas

Level 10

199,686 points

Posted on Nov 20, 2020 8:49 AM

HP's security certificate has expired. Search HP for a resolve here.  Your Mac has encountered an expired security certificates.

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Utility-fails-with-Code-Signature-Invalid-MacOS-10-15-7/td-p/7823883/highlight/true

——————————————————————————

Official Apple HT Published Date: November 06, 2020

HP's security certificate has expired.

* If your HP printer doesn't work and you see a warning that HP software '...will damage your computer' https://support.apple.com/en-us/HT211921

——————————————————————————

Do not feel alone here, there is currently a HP issue…And we are flooded with similar complaints

Open >System Preferences>Software Update (Command R will reload and do a fresh check)

Update: HP Printer Software 5.1 should now be becoming available through Software Update to fix this issue.

(2220 UTC 23 October 2020)

or Apple direct download:

https://support.apple.com/kb/dl1888?locale=en_US

If you have continued issue:

The solution is to download this package which will update drivers AND THE CERTIFICATE:

ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essentials-S-5_14_8_4.pkg

 download link above at the ftp address

If you still have an issue, delete the existing printer in

> System Preferences> Printers & Scanners, and add it again.

Connect an AirPrint printer to a Wi-Fi network - Apple Support.

https://support.apple.com/en-us/HT201900

you can also try reset print system if necessary:

If you can't print from your Mac or iOS device - Apple Support

https://support.apple.com/en-us/HT203343

If you are still at a loss: https://123.hp.com/us/en/

uninstaller https://support.hp.com/us-en/document/c06960563

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HP Easy Scan crash - Big Sur 11.0

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