Apple Event: May 7th at 7 am PT
I just bought used iPhone 7 Plus and can’t open the phone. Screen says enter passcode Touch ID requires passcode when iPhone restarts. HELP??? What can I do? I was able to retrieve IME n SN
iPhone 7 Plus
Every time an iPhone is restarted then it requires the passcode to be entered and then Touch / Face ID will takeover until the next time the iPhone has to be restarted. Having said that, you probably got home and started the iPhone which was probably OFF. Now it needs the passcode to get to the home screen. The passcode that the seller gave you does not work. The seller has given you an incorrect passcode.
Two Options here:
If you choose option 2 then I have a good feeling that you will run into Activation issues and you will need that seller again to provide you with the appropriate Apple ID and Password.
I recommend that you either get the correct passcode (Option 1 above) from the seller OR return the iPhone and get your money back.
Axel F.
Every time an iPhone is restarted then it requires the passcode to be entered and then Touch / Face ID will takeover until the next time the iPhone has to be restarted. Having said that, you probably got home and started the iPhone which was probably OFF. Now it needs the passcode to get to the home screen. The passcode that the seller gave you does not work. The seller has given you an incorrect passcode.
Two Options here:
If you choose option 2 then I have a good feeling that you will run into Activation issues and you will need that seller again to provide you with the appropriate Apple ID and Password.
I recommend that you either get the correct passcode (Option 1 above) from the seller OR return the iPhone and get your money back.
Axel F.
I just bought a used iPhone 7 Plus for my kid and after I got home and was setting it up I couldn’t access because screen said Enter passcode, Touch ID requires your passcode when iPhone restarts! Lady I bought it from sent me the number n won’t work
