iTunes freezes (crashes) when trying to download purchased music

Hello -

My iTunes on my PC crashes or freezes when trying to download purchased music. Sometimes the crash occurs by simply opening the album to download, mostly it is when I click on the download "cloud" icon. Everything freezes resulting in a hard restart of the laptop.

I have updated iTunes and Windows 10 to most current updates available. I have turned off third party security measures. I have added iTunes and Bonjour as apps allowed to function through the Windows Defender firewall.

I am at a loss. I would like to access my purchases through my PC . What can I do to fix this issue.

Posted on Nov 21, 2020 10:31 AM

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1 reply

Brian_P7

Community Specialist

Nov 29, 2020 5:14 PM in response to mikebeights

Hello mikebeights.

Thanks for reaching out to Apple Support Communities. We understand that your PC crashes when attempting to download purchased music from the iTunes Store. We will be glad to assist. You have performed some great troubleshooting so far. Next, we would recommend uninstalling and reinstalling iTunes to see if that helps.

Remove and reinstall iTunes and related software components for Windows 7 and later

Cheers.

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iTunes freezes (crashes) when trying to download purchased music