my cell phone is not charging and If it does, lasts only for one hour and it shuts off suddenly

my cell phone is not charging and If it does, lasts only for one hour and it shuts off suddenly

iPhone 7 Plus, iOS 13

Posted on Nov 21, 2020 1:10 PM

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Question marked as Top-ranking reply

Posted on Nov 21, 2020 1:45 PM

What is the Battery Health of your iPhone? Open Settings Battery Battery Health and let us know which percentage you see for Maximum Capacity. Also note what is written under Peak Performance. If your battery's Maximum Capacity shows a value of 80% or less then it has gone through its lifecycle and therefore should be replaced, according to Apple.


Axel F.

1 reply
Question marked as Top-ranking reply

Nov 21, 2020 1:45 PM in response to latha129

What is the Battery Health of your iPhone? Open Settings Battery Battery Health and let us know which percentage you see for Maximum Capacity. Also note what is written under Peak Performance. If your battery's Maximum Capacity shows a value of 80% or less then it has gone through its lifecycle and therefore should be replaced, according to Apple.


Axel F.

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my cell phone is not charging and If it does, lasts only for one hour and it shuts off suddenly

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