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dymo label and Big Sur address book greyed out

I upgraded to Big Sur and I use the Dymo Labewriter (software up to date)

However now my Mac address book is greyed out

any suggestions?

Posted on Nov 22, 2020 7:47 AM

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Question marked as Top-ranking reply

Posted on Nov 22, 2020 10:36 AM

I also have a Dymo LabelWriter 450 Turbo and have used Dymo for years. Although mine works fine after upgrading to Big Sur, I have found their software to be highly problematic at times. I can't say that the following things will fix your problem, but I would try all of them. First, double check Dymo's web site to see if they state that your software is compliant with Big Sur. (The version I'm running is v. 8.7.4.23) If not, ask them when a compliant release is scheduled. Next, do a restart in the Safe Mode by pressing the Shift key on restart. This can take several minutes, so be patient. During this process the Mac does various maintenance fixes and cleans it's caches. Then restart normally and test. Sometimes I have to unplug the Dymo printer's power until the LED goes out and then reconnect it. It seems to do some kind of reset. Beyond that, all I can say is to lean on Dymo. Good luck.

5 replies
Question marked as Top-ranking reply

Nov 22, 2020 10:36 AM in response to mnmboca

I also have a Dymo LabelWriter 450 Turbo and have used Dymo for years. Although mine works fine after upgrading to Big Sur, I have found their software to be highly problematic at times. I can't say that the following things will fix your problem, but I would try all of them. First, double check Dymo's web site to see if they state that your software is compliant with Big Sur. (The version I'm running is v. 8.7.4.23) If not, ask them when a compliant release is scheduled. Next, do a restart in the Safe Mode by pressing the Shift key on restart. This can take several minutes, so be patient. During this process the Mac does various maintenance fixes and cleans it's caches. Then restart normally and test. Sometimes I have to unplug the Dymo printer's power until the LED goes out and then reconnect it. It seems to do some kind of reset. Beyond that, all I can say is to lean on Dymo. Good luck.

dymo label and Big Sur address book greyed out

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