Level 1

31 points

Apple Music Sync Error: 'Genius results can’t be updated right now. The network connection was lost.'

I'm trying to sync my Apple Music library with the Music app on a 2018 Mac mini.

I keep getting the error: 'Genius results can’t be updated right now. The network connection was lost.' even though my network connection is fine.

I tried logging out/in to Apple Music, Reauthorizing my Mac with Apple Music, restarting...nothing worked. My Mac mini is completely up to date. Running Big Sur 11.0.1

I can't access any of my playlists or library in my Mac, because the sync isn't working.

Mac mini, macOS 11.0

Posted on Nov 22, 2020 7:34 PM

Top-ranking reply

CorPruijs

Level 1

4 points

Posted on Nov 24, 2020 11:25 AM

Same issue here in the Netherlands. Running macOS Big Sur on a 16" MacBook Pro 2019. I tried doing a clean install of Big Sur twice, did not have any effect. Spent the entire day contacting apple support, going from department to department. Finally got in touch with the engineering department, and they said that it is a known issue and that they are working on a fix.

For everyone experiencing this issue, I strongly recommend not wasting any time trying to fix it. Only Apple can fix this, it is unrelated to the setup of your Mac.

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176 replies

Nov 24, 2020 9:17 AM in response to mcvaughan

Not for me it isn’t.

Nov 24, 2020 10:38 AM in response to FeelGoodLost

Same problem here.

flexiboy

Level 1

4 points

Nov 24, 2020 10:53 AM in response to frnochz

I really hope they are considering the money they have and number of people affected.

Thanks for the update

fastruik

Level 1

4 points

Nov 24, 2020 12:39 PM in response to FeelGoodLost

Same issue here - services seem to work according to Apple: https://www.apple.com/nl/support/systemstatus/

Paying for a service that's not working :-(

Nov 24, 2020 12:42 PM in response to FeelGoodLost

Same exact issue here on windows, except on iTunes windows edition there's a browse tab that's independent of your library. so I've been discovering a lot of new playlists lol.

frnochz

Level 1

4 points

Nov 24, 2020 12:57 PM in response to telecast1

Stuffed everybody stop wasting their time. Apple will fix it but no faster by calling again.

Coda0

Level 1

4 points

Nov 24, 2020 12:58 PM in response to FeelGoodLost

Syncing just started working for me.

rokt

Level 1

4 points

Nov 24, 2020 7:46 PM in response to astro_nightingale

I just had a playlist disappear as I was looking at it... what the heck.

Nov 25, 2020 2:56 AM in response to FeelGoodLost

All working here now. A couple of playlists were duplicated, but no big issue. Phew!

Nov 25, 2020 5:39 AM in response to FeelGoodLost

I had it too even on a Windows machine. But since yesterday everything is working correctly again.

liladzzl

Level 1

4 points

Nov 25, 2020 6:56 AM in response to jaeysin

IT WORK

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Apple Music Sync Error: 'Genius results can’t be updated right now. The network connection was lost.'