Missing product in delivery

Question

LittleRic Author

Level 1

8 points

Missing product in delivery

What is the best way to deal with UPS and Apple for a high end apple watch that did no show up?

Basically I had an empty box delivered, not a happy camper!

Someone along the UPS delivery chain broke the seal on the box, removed watch and re-taped.

Both so far are passing the buck and I am very disappointed with Apple on a few levels.

My hope is Apple at some time in the future will be able to track the stolen watch and have the individual charged...that does not help me now or put this gift in my wife's hands in a couple of days!

Posted on Nov 23, 2020 4:52 AM

Reply

Answer 1

deggie

Level 10

167,525 points

Nov 23, 2020 2:03 PM in response to LittleRic

Apple is not a law enforcement agency so no they will not investigate or prosecute. They also do not own UPS so they cannot “investigate” there either. All they can do is ask UPS to do an investigation.

Reply

Answer 2

LittleRic Author

Level 1

8 points

Nov 23, 2020 2:29 PM in response to deggie

Spoke to UPS, they do not investigate. Was told Apple initiates everything and that possible they can track the device and block it from being used. I believe they will take a loss on it.

i was told if I have now heard anything from Apple in a couple of weeks I could reach back out.

it does not help me get my Apple Watch into my wife’s hands for her birthday. So disappointed in Apple.

Should have immediately sent out a new unit!

Reply

Missing product in delivery

Similar questions