After Big Sur Update...

I can't get this popup to leave my screen. It does nothing when I click it, And I have restarted multiple times it goes nowhere. It stays on top of every application I run too. How can I remove this? and why is it here?

MacBook Pro with Touch Bar

Posted on Nov 23, 2020 9:25 AM

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1 reply

Nov 23, 2020 9:26 AM in response to Oaklandsunshine

Oaklandsunshine wrote:

I can't get this popup to leave my screen. It does nothing when I click it, And I have restarted multiple times it goes nowhere. It stays on top of every application I run too. How can I remove this? and why is it here?
https://discussions.apple.com/content/attachment/09a8b481-bb7f-4b1b-b0fa-c58d360b83ff



To trouble shoot further you can:


—Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot as normal and test as caches get rebuilt.


In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.


This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.



—Test issue in another user (or guest user) account  https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account. 

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