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joanton Author

Level 1

23 points

iPhone 12 stuck in reset

I just got a new iPhone 12 mini today, when trying to download data from my iCloud my phone went into a restart. For the last three hours it has been alternating from a black screen to the black screen with the apple logo. I am unable to turn it off, or do a restart. I can't call tech support because my phone is not turning on.

iPhone 12 mini, iOS 14

Posted on Nov 23, 2020 4:35 PM

Top-ranking reply

Axel Foley

Level 10

149,724 points

Posted on Nov 23, 2020 5:09 PM

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help then your phone might need service ➔ Contact Apple for support and service - Apple Support

Axel F.

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iPhone 12 stuck in reset

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