iphone 11 froze

Question

Level 1

4 points

iphone 11 froze cant shut down, pick up call or access any apps. tries shutting down holding volume key & right key...nothing.

iPhone 11, iOS 14

Posted on Nov 23, 2020 8:02 PM

Reply

Answer 1

Top-ranking reply

Level 9

52,001 points

your procedure for forcing a restart is not correct for the iPhone 11. see this support article

Reply

Answer 2

Level 10

150,966 points

You may be pushing keys in the wrong sequence.

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

Reply

Similar questions