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User profile for user: jeannette311
jeannette311 Author
User level: Level 1
4 points

iphone 11 froze

iphone 11 froze cant shut down, pick up call or access any apps. tries shutting down holding volume key & right key...nothing.


iPhone 11, iOS 14

Posted on Nov 23, 2020 8:02 PM

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User profile for user: Chris0107
Chris0107
User level: Level 9
51,929 points

Posted on Nov 23, 2020 8:05 PM

your procedure for forcing a restart is not correct for the iPhone 11. see this support article

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,508 points

Nov 23, 2020 8:06 PM in response to jeannette311

You may be pushing keys in the wrong sequence.


Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).


Axel F.

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iphone 11 froze

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