My iphone xr is currently froze. The phone rings and messages are received but is unresponsive when touching the screen. It wont power off by the side button either. Any one able to help?
iPhone XR, iOS 14
Hi ss6624,
It seems your iPhone is unresponsive, and we're here to help.
Take these steps for help with an unresponsive device:
If your iPhone won't turn on or is frozen
Does the iPhone respond after forcing a restart as detailed above?
Thanks for using the Apple Support Communities.
Frozen iphone xr - unable to open apps or answer calls or power off
