My wife’s phone is stuck on slide to power off or SOS Wmergency SOS. Cancel button won’t work as well?

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Level 1

11 points

My wife’s Apple 10 is stuck on

slide to power off

SOS Emergency SOS

cancel

can’t slide or cancel not working frozen. Prior she couldn’t respond to text and plugged phone in? Ideas?

iPhone X

Posted on Nov 23, 2020 8:35 PM

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Answer 1

Best reply

Level 10

148,290 points

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support

Axel F.

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