here is my diagnostic data to give a little more insight
Microsoft Windows 10 x64 Home Premium Edition (Build 18363)
Micro-Star International Co., Ltd. MS-7C56
iTunes 12.11.0.26
FairPlay 2.14.46
iPod Updater Library 12.0
Apple Mobile Device 14.1.0.35
Apple Mobile Device Driver not found.
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 11.4.0.12
iTunes Serial Number 000002CCD77040FC
Current user is not an administrator.
The current local date and time is 2020-11-24 06:29:37.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is supported.
Display scaling 100.00
**** Runtime Libraries ****
c:\windows\system32\ucrtbase.dll: 10.0.18362.1110
c:\windows\system32\msvcp140.dll: 14.28.29334.0
c:\windows\system32\vcruntime140_1.dll: 14.28.29334.0
c:\windows\system32\vcruntime140.dll: 14.28.29334.0
c:\windows\system32\msvcp110_win.dll: 10.0.18362.1
**** External Plug-ins Information ****
Bonjour service 3.1.0.1 (333.18) is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {3808808F-61E6-4571-88B6-9CF09A81C863}
Description: Realtek PCIe GbE Family Controller
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Nov 24 06:26:42 2020
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers: 75.75.75.75
75.75.76.76
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2020-11-24 06:29:07.
**** Device Connectivity Tests ****
iPodService 12.11.0.26 (x64) is currently running.
Apple Mobile Device Service 486.0.2.23 is currently running.
iTunesHelper 12.11.0.26 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
