kid entered incorrect passwords in an old ipad and now I'm locked out of my ipad. I know the password but ipad is telling me to connect to itunes. When I do, 'can't connect. value is missing' comes up? what can I do now?

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pca1952 Author

Level 1

4 points

kid entered incorrect passwords in an old ipad and now I'm locked out of my ipad. I know the password but ipad is telling me to connect to itunes. When I do, 'can't connect. value is missing' comes up? what can I do now?

My grandson entered incorrect password on an older ipad, so I'm locked out. I know the password, but the ipad says connect to itunes. I connected ipad to macbook, opened itunes, and get a message saying iTunes could not connect to this iPad. The value is missing. What is the next step to unlock the ipad?

iPad, iOS 9

Posted on Nov 24, 2020 9:28 AM

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Answer 1

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Gruff2435

Level 2

335 points

Nov 24, 2020 9:40 AM in response to pca1952

The reason you are locked out is because your grandson did it too many times. If he keeps getting it wrong after the 1 minute, 10 minute, 1 hour, and so on, it will eventually completely disable the device.

follow this article > https://support.apple.com/en-us/HT204306

It will start with the disabled part, just keep scrolling until you see the device with black screen and computer.

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kid entered incorrect passwords in an old ipad and now I'm locked out of my ipad. I know the password but ipad is telling me to connect to itunes. When I do, 'can't connect. value is missing' comes up? what can I do now?

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