I have just unboxed the new M1 Macbook Pro - and found it can not read or mount my seagate external harddrive even with the NTFS for Mac installed. It throws up this error when trying to mount:
Could not mount “A***(ExternalDrive)”. (com.apple.DiskManagement.disenter error 49153.)
Please help as i have no idea how to retrieve important files on my harddrive.
Thanks
MacBook Pro 13″, macOS 11.0
If your Seagate external drive is not mounting or reading at all. It seems there are something wrong with the disk file system rather than the driver issues. Firstly, I suggest you insert the disk in a Windows PC to see if the disk is mounted. If the disk is not mounted, you can make sure it's file system corruption. Then you need to verify and repair disk errors on Windows with this thread: https://answers.microsoft.com/en-us/windows/forum/windows_10-files/repair-an-external-hard-drive-connected-to-windows/940c5086-bb8b-44b4-9e71-151f26d08c2b
If you still can't mount the Seagate disk, the disk is seriously damaged. You would need to get a new USB device to clone this corrupted disk, download a data recovery software on Windows, and then scan lost data on the cloned disk. I recovered data off a hard drive that wasn't being recognized using software from iBoysoft: https://iboysoft.com/data-recovery/free-data-recovery.html
Several other tools failed. The hard drive was dying.
If data recovery software can't recognize your USB drive, the next try is to find a professional service. Don't be surprised if they quote you several hundred dollars.
I hope this works for you.
Go to the seagate website and download the version listed: Paragon Driver for macOS (Big Sur and later)
https://www.seagate.com/gb/en/support/software/paragon/#downloads
Good luck!
Up to date Seagate Utilities, once installed on your New Mac, may allow the drive to be read.
Or you could connect the drive to the old Mac and share its data across your local network with Mac File Sharing.
The External Hardrive is working - my workaround is using my old 2015 macbook to get the files from it and to put it in the cloud. incredibly cumbersome but does show the hardware is not the issue.
I left the message above. I called Apple Care and they said the problem was that the Seagate drive used the NTFS file system and Big Sur does not recognize drives using NTFS. They told me to reformat the drive using Utilities Manager although I will lose the data on the drive. I read that it may be possible to load software that will allow a Mac to read NTFS drives, but I haven't tried it.
My seagate external hard drive was on NTFS format before. I was copying data from it using Dragon NTFS, and my M1 MacBook Air gave me so many crashes with kernel panic. I had to copy my data folder by folder in order to avoid crashing in the middle of the process. It took me so many hours to finally complete the process. Later I formatted the drive to Mac OS extended Journaled. However, the drive is still unusable. It will freeze and crash when the drive it's connected. I am able to use the same drive on my old 2012 MacBook Pro.
M1 MBA 8G/256GB
Hey thanks for the reply,
But i can not try the First Aid as the hardrive does not even mount and for the same reason does not appear in safe mode.
Could it be something to do with the Microsoft NTFS app not being coded for the new M1 chip. This harddrive worked perfectly in the previous Intel line of Macbook Pros.
I just received my new MacBook Pro M1 and like some others in this thread am also trying to read a Seagate external hard drive. I backed up my Dell computer to the Seagate in order transfer my files to my new machine and they are just missing when I try to read them with the new MacBook Pro. The folder says it has zero bytes in it when it has about 200 gb. My pictures folder is partially read- it says it has 89 GB in it but it really has 900GB. The hard drive is practically brand new so I don't think there is any problem with the drive. I can read the files just fine on my older MacBook Air so they are there and should be readable with a Mac. I am not getting the errors about mounting that others in this thread have had. Any suggestions?
I have got a new M1 macbook pro. I am having exactly same problem. The Seagate hard drive is working fine when connect with my windows laptop. But the new M1 macbook pro cannot detect it at all.
Please help. I have almost 1TB data in it. But I can't use it from my new mac.
So now I have got it working:
Update NTFS for Mac - to the latest version
And then enter read-only mode in system preferences once the harddrive is connected and it should them mount and be able to read from the drive - which is enough to get the files i wanted.
Thanks for help - I guess there will be a few more hacks to come to work around the new M1 chip.
That's how mac works seems like it. I was just using my seagate plus drive in Dec & was stupid to update to Big Sur. Now I can't do backup or download pictures from icloud to this "mac" drive. what a pain! Glad, you mentioned using old mac. I'll do that to try to get access to my files.
That is a Big Sur upgrade issue, NOT an M1-chip issue.
How did you update it
Hello, ArunT123!
Thanks for using Apple Support Communities! We understand you're trying to connect your external hard drive to your new MacBook Pro but are running into an error regarding mounting the drive.
Have you tried running First Aid on your drive? If not, try this first to check for any potential issues:
Repair a storage device in Disk Utility on Mac - Apple Support
Should the issue persists, boot your Mac in safe mode, then attempt to mount the disk once more:
Start up your Mac in safe mode - Apple Support
Let us know how that goes.
All the best.
M1 Macbook won't read seagate harddrive
