Billing

Question

Craigkib7 Author

Level 1

8 points

Billing

I received an email about updating my payment method for Apple Music just checking why there was a problem

iPhone 7, iOS 10

Posted on Nov 24, 2020 11:51 PM

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Answer 1

Top-ranking reply

Ingo2711

Level 9

73,347 points

Nov 25, 2020 12:16 AM in response to Craigkib7

There have been issues with PayPal payments for content from Apple in the past. In most cases, verifying the Paypal account solved the issue. Maybe you should contact Apple Support about that directly about that, only they can look into your personal settings, to find the reason for that.

Contact Billing Support Apple

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Answer 2

Ingo2711

Level 9

73,347 points

Nov 24, 2020 11:52 PM in response to Craigkib7

Are you sure, that this mail has been sent by Apple?

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

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Answer 3

Ingo2711

Level 9

73,347 points

Nov 25, 2020 12:02 AM in response to Craigkib7

Did you check, of your payment details are still correct and complete?

Change, add, or remove Apple ID payment methods - Apple Support

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Answer 4

Craigkib7 Author

Level 1

8 points

Nov 24, 2020 11:55 PM in response to Ingo2711

Here's a copy of the email

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Answer 5

Craigkib7 Author

Level 1

8 points

Nov 24, 2020 11:59 PM in response to Ingo2711

A copy of the email

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Answer 6

Craigkib7 Author

Level 1

8 points

Nov 25, 2020 12:03 AM in response to Craigkib7

Did you receive the photo?

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Answer 7

Craigkib7 Author

Level 1

8 points

Nov 25, 2020 12:06 AM in response to Ingo2711

When I checked on my phone it had gone back to card details so I changed it back to PayPal for the way of payment goes out then I had a receipt off PayPal saying the payment had gone through

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