"Preferences" in Apple Mail

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lghadle Author

Level 1

8 points

"Preferences" in Apple Mail

Why do I not have access to "Preferences" in my Apple Mail?

Posted on Nov 25, 2020 8:03 AM

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Answer 1

Best reply

BDAqua

Level 10

240,935 points

Nov 25, 2020 1:02 PM in response to lghadle

For Mojave 10.14.6 yes.

Did this happen after the 2020-005or 2020-006 SecUpd for Mojave?

Try reinstalling this in Safe Mode, but not using Firefox...

https://itunes.apple.com/us/app/macos-mojave/id1398502828?mt=12

Safe Boot, (holding Shift key down at startup).

Seems to fix about 90% of the problems

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Answer 2

Sharhari

Level 5

6,293 points

Nov 25, 2020 8:32 AM in response to lghadle

See if you have same issue in safe mode.

How to use safe mode on your Mac - Apple Support

Note: Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.

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Answer 3

lghadle Author

Level 1

8 points

Nov 25, 2020 11:31 AM in response to lghadle

OK ~ I tried this. (I am using Mojave 10.14.6 with 2.3 GHz Intel Core i7) The login window never showed up even though I held the shift down for the entire time the laptop took to load (5minutes) I finally released the shift button and nothing happened. I was never able to start the laptop in what you called a "Safe Mode".

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Answer 4

lghadle Author

Level 1

8 points

Nov 25, 2020 12:13 PM in response to lghadle

I did run a smat scan with Avast Premium Security, as well as First Aid with Disk Utility on my Mac. Nothing was detected as a problem. However, the method for starting in "Safe Mode" was never offered even though I tried it twice.

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Answer 5

Sharhari

Level 5

6,293 points

Nov 25, 2020 10:18 PM in response to lghadle

If you have a "firmware password" then "Safe Mode" is disabled.

Mac startup key combinations - Apple Support.

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Answer 6

lghadle Author

Level 1

8 points

Nov 25, 2020 8:18 AM in response to Sharhari

I just receive a blank "Preference" page with no access to my email preferences

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Answer 7

Sharhari

Level 5

6,293 points

Nov 25, 2020 8:10 AM in response to lghadle

Do you get any error message on screen when you select/tap on "Preferences…" ?

Have you tried rebooting your Mac, most of the time this resolves minor issues/errors.

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Answer 8

lghadle Author

Level 1

8 points

Nov 25, 2020 8:32 AM in response to lghadle

I've rebooted my laptop several times in the past few weeks. Inability to access Preferences in Apple Maill has been a problem for some time now.

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Answer 9

lghadle Author

Level 1

8 points

Nov 25, 2020 8:58 AM in response to Sharhari

Thank you ~ I will give this a try!

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Answer 10

lghadle Author

Level 1

8 points

Nov 25, 2020 12:18 PM in response to lghadle

Is Apple Mail Version 12.4 up-to-date?

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Answer 11

lghadle Author

Level 1

8 points

Nov 25, 2020 1:12 PM in response to BDAqua

I'm sorry. I don't understand. I am operating with 10.14.6. I am unable to Safe Boot by holding Shift Key down at startup. Are you telling me to re-install Mojave?

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"Preferences" in Apple Mail

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