Hello. Geek Squad helped me restore my iPad. That removed it from the Apple account and only has an original icloud account from the person we purchased it from on Ebay. Geek Squad said I should ask Apple support for help. Please help?

Question

sarai2000 Author

Level 1

4 points

Hello. Geek Squad helped me restore my iPad. That removed it from the Apple account and only has an original icloud account from the person we purchased it from on Ebay. Geek Squad said I should ask Apple support for help. Please help?

Hello. Geek Squad helped me restore my iPad. That removed it from the Apple account and only has an original icloud account from the person we purchased it from on Ebay. Geek Squad said I should ask Apple support for help. Please help?

iPad Pro 11-inch Wi-Fi

Posted on Nov 25, 2020 9:11 AM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

685,305 points

Nov 25, 2020 9:24 AM in response to sarai2000

If you can't reach the previous owner whose ID is on the device and have them remove the device from their account, the device is worthless. Apple won't unlock it for you.

Turn off Activation Lock - Apple Support.

Reply

Hello. Geek Squad helped me restore my iPad. That removed it from the Apple account and only has an original icloud account from the person we purchased it from on Ebay. Geek Squad said I should ask Apple support for help. Please help?

Similar questions