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margot276 Author

Level 1

4 points

I have a new phone and it's asking for passcode of old phone, but they are the same and the new phone will not accept it

I am trying to recover my icloud messages on new 12Pro Max and it is first asking for passcode on new phone and then it asks for passcode for old phone-the passcodes are the same for both phones, I didn't change it and I already removed the old device from my account...If I click on I forgot the passcode then it says I will lose all my icloud information, potentially

iPhone 12 Pro Max, iOS 14

Posted on Nov 25, 2020 11:20 AM

Top-ranking reply

zinacef

Level 10

88,474 points

Posted on Nov 25, 2020 4:30 PM

Could it be a restrictions passcode you're seeing -- How can I reset the restrictions password? - Apple Community?

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I have a new phone and it's asking for passcode of old phone, but they are the same and the new phone will not accept it

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