You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

margot276 Author

Level 1

4 points

I have a new phone and it's asking for passcode of old phone, but they are the same and the new phone will not accept it

I am trying to recover my icloud messages on new 12Pro Max and it is first asking for passcode on new phone and then it asks for passcode for old phone-the passcodes are the same for both phones, I didn't change it and I already removed the old device from my account...If I click on I forgot the passcode then it says I will lose all my icloud information, potentially

iPhone 12 Pro Max, iOS 14

Posted on Nov 25, 2020 11:20 AM

Top-ranking reply

zinacef

Level 10

88,473 points

Posted on Nov 25, 2020 4:30 PM

Could it be a restrictions passcode you're seeing -- How can I reset the restrictions password? - Apple Community?

View in context

I have a new phone and it's asking for passcode of old phone, but they are the same and the new phone will not accept it

Similar questions