Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

wireless keyboard keys not working

Several keys on my wireless keyboard stood working. How can I fix this?

iMac 27″, macOS 10.15

Posted on Nov 25, 2020 1:18 PM

Reply
Question marked as Best reply

Posted on Nov 25, 2020 1:39 PM

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


1.     Connect the USB keyboard and mouse to the computer.

2.     Open System Preferences – Bluetooth

3.     Un-pair the wireless keyboard and mouse.

4.     Turn off Bluetooth

5.     Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262

6.     Restart the computer normally.

7.     Open System Preferences – Bluetooth

8.     Turn on Bluetooth

9.     Re-Pair the wireless keyboard and mouse.

10.  Unplug the USB keyboard and mouse and begin testing the wireless devices again. 

3 replies
Question marked as Best reply

Nov 25, 2020 1:39 PM in response to skr1948

The following will require any USB keyboard and mouse. If you don’t have them, borrow or buy them, they are inexpensive!


1.     Connect the USB keyboard and mouse to the computer.

2.     Open System Preferences – Bluetooth

3.     Un-pair the wireless keyboard and mouse.

4.     Turn off Bluetooth

5.     Restart the computer in Safe Mode per the directions in https://support.apple.com/en-us/HT201262

6.     Restart the computer normally.

7.     Open System Preferences – Bluetooth

8.     Turn on Bluetooth

9.     Re-Pair the wireless keyboard and mouse.

10.  Unplug the USB keyboard and mouse and begin testing the wireless devices again. 

wireless keyboard keys not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.