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Phone call regarding iCloud security breach

I received a phone call stating my some suspicious activity was occurring in my iCloud account. It said to press 1 to speak to a customer rep. I hung up thinking it wasn’t legit. Need help in confirming if this is Apples protocol.

iPhone 6, iOS 12

Posted on Nov 26, 2020 8:55 AM

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Question marked as Top-ranking reply

Posted on Nov 26, 2020 9:06 AM

You were wise to hang up.


Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


3 replies
Question marked as Top-ranking reply

Nov 26, 2020 9:06 AM in response to Rsd65

You were wise to hang up.


Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


Phone call regarding iCloud security breach

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