Iphone 12 Pro max service issues

I drive for a living and whenever in an area where I loose service the phone won't search for a signal after leaving that area unless I turn on and off airplane mode. Also in a group text I won't receive all messages. Never had this issue with my 7 plus.

iPhone 12 Pro Max, iOS 14

Posted on Nov 26, 2020 8:54 AM

Reply
1 reply

Dec 4, 2020 6:43 AM in response to 1Wicked78

Hi 1Wicked78,


We understand your device is not getting service and you're unable to receive messages. We're happy to help.


You'd first want to address the service issues, as if you have no service then you won't receive messages.


If your device is not connecting with your cellular network, you'd want to try these steps: If you see No Service or Searching on your iPhone or iPad


If you exhausted those steps and the device still is unable to get service, you'd want to contact your carrier for assistance.


For messages, you'd want to confirm a few things to narrow down what you need to troubleshoot. Are the messages you're not receiving both iMessage and SMS text messages? Or is it just one specific message type you're unable to receive?


If the problem is just with SMS text messages, you'd want to make sure in Settings > Messages, the following options are enabled:

Send as SMS

MMS Messaging

Group Messaging


SMS text messaging is a service through your wireless carrier, so if you continue to have issues with this message type, you'd want to address this issue with them as well.


If you have the problem with iMessages as well, here's some steps you can try for that: If you can't send or receive messages on your iPhone, iPad, or iPod touch


We hope this helps. Take care!

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Iphone 12 Pro max service issues

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