iMessage doesn't work while on the phone or FaceTime Video/Audio

Each time I am connected to a phone call or using FaceTime. My iMessage doesn't seem to work, It goes trough as SMS and not iMessage. Recipient would respond back with an iMessage, I reply with a couple text then iMessage would work. Go to a different convo and same thing.


I am currently running the latest iOS which is 14.2.1 on my iPhone 12 Pro Max with 5G enabled.

iPhone 12 Pro Max, iOS 14

Posted on Nov 26, 2020 8:20 PM

Reply
1 reply

Dec 4, 2020 4:11 PM in response to markesc0

Hello markesc0,


Welcome to Apple Support Communities. We understand being unable to send iMessage while being on a phone call, and we'd be happy to clear things up.


Please go to: Settings > Cellular > Cellular Data Options > Voice & Data > enable LTE.


You can also, check with your carrier if you can use cellular data while being on a call or not.


Please check out this helpful link:


About the LTE options on your iPhone


We hope this information is useful. Kind regards.

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iMessage doesn't work while on the phone or FaceTime Video/Audio

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