Macbook pro 13-inch, 2017 restart when waking from sleep

arvind216 wrote:

Apparently not eligible for the program. What to do next? So it's a SSD error. Will the laptop suddenly die on me?

https://discussions.apple.com/content/attachment/536c29c8-c0a8-4e55-871d-ee8e060fee4e

In that case I would contact Apple.

Call Customer Support  (800) MY–APPLE (800–692–7753) 

or on line  https://getsupport.apple.com/

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)

arvind216 wrote:

macbook has been crashing while waking from sleep and also seemingly at random. Recently after the Big Sur upgrade the fans kick on and crashes the system.

Please note the the below error code presented after forced restart.

<Error log code.log>

I would suspect third party < com.paragon-software.filesystems.ntfs >

Uninstall all third party apps that are Cleaners/Optimizers/Anti-Virus

To trouble shoot further you can:

—Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot as normal and test as caches get rebuilt.

In Safe mode third party system modifications and system accelerations are disabled, it removes malware, etc hampering smooth operation, however a reboot will put it back to normal mode.

This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.

arvind216 wrote:

I removed the suspicious softwares and performed the safeboot but still received the error message on waking macbook from sleep.

<Error log.log>

Did you look for a official uninstaller(?) in -app or from the developer website...

<loaded kexts: com.paragon-software.filesystems.ntfs 66.5.15>

I see the same thing—however it is just a guess.

Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.

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Learn what to do if your computer restarts or shuts down unexpectedly, or you get a message that your computer restarted or shut down because of a problem.

If your Mac spontaneously restarts or displays a ... - Apple Support

 https://support.apple.com/en-us/HT200553

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You can post your Kernel Panic report in their entirety here, preferable three separate reports in three separate "Additional Text" box for ease of reading and comparison, (see menu below.)  A single report may be useful but does not establish a trend for a meaningful diagnosis.

Kernel Panic reports can be found /Library/Logs/DiagnosticReports

From the Finder>Go>Go To Folder, copy and paste:

/Library/Logs/DiagnosticReports

 ends in .panic  post the whole report.

arvind216 wrote:

Removed Paragon NTFS properly using the uninstaller. please find the attached .panic log file.

<Kernel-2020-11-28-195121.log>

<System model name: MacBookPro14,1>

Do you qualify here: https://support.apple.com/13-inch-macbook-pro-solid-state-drive-service