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My mail keeps shutting down if I delete trash or junk mail , very frustrated

What do I need to do to get away from this problem of my mail shutting down when I erease trash or junk?

iMac 21.5″, macOS 10.13

Posted on Nov 27, 2020 9:25 AM

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Question marked as Top-ranking reply

Posted on Nov 27, 2020 11:00 AM

Check the path you have set for your account, it should be on the Server...


Mail>Preferences>Accounts>Your Account>Mailbox Behaviors, what path is Trash Mailbox set to?



And/or...


Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


If still no good Disconnect from the Internet, then start Mail, look for the last rec'd eMail.


Does Mail crash if no internet?


Quit Mail & login to your WebMail in a Browser, if possible delete any later eMails there after the last rec'd one on the Mac.


If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.

1 reply
Question marked as Top-ranking reply

Nov 27, 2020 11:00 AM in response to 5J6304r3125

Check the path you have set for your account, it should be on the Server...


Mail>Preferences>Accounts>Your Account>Mailbox Behaviors, what path is Trash Mailbox set to?



And/or...


Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


If still no good Disconnect from the Internet, then start Mail, look for the last rec'd eMail.


Does Mail crash if no internet?


Quit Mail & login to your WebMail in a Browser, if possible delete any later eMails there after the last rec'd one on the Mac.


If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.

My mail keeps shutting down if I delete trash or junk mail , very frustrated

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