Hello. I called Apple support today for help with my new iMac that I set up today. I have Apple care. The person I spoke to sounded like they had never taken a call and it was very discouraging. I needed help with with transferring my iTunes over from my old Mac mini and the response was “uuuuuuuhhhhmmm ok, can you hold on a sec?” in a very clueless tone. I hung up. I’ve never had an experience like that when ive called.
iMac 27″, macOS 10.15
Well, at that point I figured I’d wait till tomorrow and try again. It wasn’t that I gave up, it was more of the fact that I didn’t want to have the same experience right after that one. I wasn’t sure if regular Apple staff were off for the holiday or something. Apologies, it just threw me off and I was already stressing the whole thing and thought it best to follow up tomorrow.
What happened when you called back and spoke to another advisor? Do you give up that easily or did you ask for your issue to be escalated?
Are Apple care staff off for the holiday?
