My mic on my iphone11 is not functioning when I make a call. Voice memo works video it works. I have tried all the tricks on this page, but no luck. Any advice?

My mic on my iphone11 is not functioning when I make a call. Voice memo works video it works. I have tried all the tricks on this page, but no luck. Any advice?

iPhone 11, iOS 14

Posted on Nov 27, 2020 1:55 PM

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Question marked as Top-ranking reply

Posted on Nov 27, 2020 2:00 PM

Seems you have already followed:

If the microphones on your iPhone aren't working - Apple Support


What I would recommend in addition is to see if there is a difference if you call with facetime audio, or regular cellular.


If issue happens only with cellular I would recommend to call your carrier.


If issue persists on facetime audio, try a clean install.


You can try a clean install of your device after a factory reset:


First make sure you have a backup

How to back up your iPhone, iPad, and iPod touch - Apple Support


Then factory reset your device:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


And set it up without a backup. See if the issue persists.


If it still does not work it is a hardware issue and will need service:

Contact Apple for support and service - Apple Support


If that solved it there was a software issue. Try restoring the backup and see if it still works.


if that made the problem come back the backup is the problem


Good luck!

1 reply
Question marked as Top-ranking reply

Nov 27, 2020 2:00 PM in response to Ericswenson

Seems you have already followed:

If the microphones on your iPhone aren't working - Apple Support


What I would recommend in addition is to see if there is a difference if you call with facetime audio, or regular cellular.


If issue happens only with cellular I would recommend to call your carrier.


If issue persists on facetime audio, try a clean install.


You can try a clean install of your device after a factory reset:


First make sure you have a backup

How to back up your iPhone, iPad, and iPod touch - Apple Support


Then factory reset your device:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


And set it up without a backup. See if the issue persists.


If it still does not work it is a hardware issue and will need service:

Contact Apple for support and service - Apple Support


If that solved it there was a software issue. Try restoring the backup and see if it still works.


if that made the problem come back the backup is the problem


Good luck!

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My mic on my iphone11 is not functioning when I make a call. Voice memo works video it works. I have tried all the tricks on this page, but no luck. Any advice?

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