TouchID

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Level 1

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TouchID

Why is it for the past several iPad software updates, that, after entering the update, my TouchID refuses to allow logon even though I continually delete and update it, thus having to enter my passcode. The TouchID seems to work with all other apps, just not the logon.

iPad Pro 9.7-inch WiFi, Cellular

Posted on Nov 27, 2020 4:16 PM

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Answer 1

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ckuan

Level 10

120,932 points

Nov 27, 2020 4:24 PM in response to USMCBRAT

After an iOS/iPadOS update, you need to use the passcode first.

After that, Touch ID should work as usual.

More info:

To start using Touch ID, you must first set up a passcode on your iPhone or iPad (or a password on your Mac). You must enter your passcode or password for additional security validation:

after you restart your iPhone, iPad, or Mac;
when more than 48 hours have passed from the last time you unlocked your device;
to add or delete a fingerprint to use with Touch ID;
to change the iPhone or iPad passcode or Mac system password, and for other security settings like FileVault on your Mac;
when there have been more than five unrecognized Touch ID authorization attempts in a row; and
after you log out of your Mac.

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TouchID

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