iPhone 12 pro max losing internet connection

Currently with my 12 pro max if I have the leather MagSafe case on sometimes the WiFi internet losing internet connection, but when I take off the case internet comes back. This is intermittent and was wondering has anyone noticed this ? Or could it be a problem with just my phone

Posted on Nov 27, 2020 6:38 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 5, 2021 5:53 PM

I first tried resetting network settings which helped a little bit, but what actually fixed it was that I backed up my phone then I did a “Erase All Contents and Settings”. Basically that did a wipe and clear of the phone then I installed the backup. Knock on wood but I haven’t had any issues with WiFi or cellular data. The WiFi at my house rocks and getting the speeds as expected, also cellular data seems much better. I know that is pretty drastic but in reality it’s not that bad to do. Nothing different than getting a new phone and transferring your data over.

63 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 pro max losing internet connection

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.