iPhone 12 pro max losing internet connection

Wow I thought I am the only person facing this problem. Looks like everyone is facing the same problem. Is this a problem where Apple can fix it with a IOS update or should we go and get an exchange? This is so annoying, sadly it only happens to the 12 Pro Max, my wife's 12 Pro is fine. Please fix this apple!

I purchased TotalAV security app from iTunes store. I had just purchased my iphone 12 pro max. Phone had no internet service until I removed TotalAV. It appears programs that add extra security cause the problem.

Definitely me too and I have a Verizon I’m at the point now where I have to turn my phone off and back on again just to make a call it’s getting real aggravated fixing to return everything back to Verizon and go back to straight talk where it was much cheaper in the connectivity it was great

I’m still having the newest phone ever the iPhone 12 Pro Max and did you get sucky service you have to turn the phone back on and off just to use it it’s definitely not better than the iPhone 6s Plus I’ve had better luck with the old phones in these brand new high quality very expensive phones and it’s getting very aggravated because no one is helping with the CELLULAR DATA CONNECTION

My phone keeps dropping internet as well, it is very very frustrating. I kept changing internet connection and routers and different bandwidth options and now saw this forum. It is unacceptable from Apple's side! We have paid high price for the latest phone and it is finally crappy! They must fix asap

I have the iPhone 12 and it’s been about 2 weeks of owning it. It was working perfect for about a week. Then all of a sudden nothing. I can basically only use my phone while on wifi. If Im off home WiFi I must turn airplane mode on and off to get internet access for about 30 seconds….fantastic for a brand new phone. Returned the phone for another 12 thinking it was defective. To find out this phone is just trash.

I have the same problem as well. Got my iPhone 12 Pro Max in Dec 2020 and having been facing this internet connectivity issue ever since. Both on WiFi and cellular data. At first I thought it was T-Mobile and thought of switching carriers but my wife and son’s phone (Galaxy 10+ and iPhone SE) are fine.

Tried everything and pretty sure this is the iPhone 12 Pro Max issue and not the WiFi or the cellular networks. Been observing and evaluating this since December 2020.

@apple - please fix this. This is disappointing after spending more than a $1000++ for a top of the line flagship phone. And oh btw, another tidbit. When I ordered mine from the Apple website it shipped directly from China and not the US. Faulty batch @apple??

No issue using DoorDash the other day but today when I took my phone off the wireless charger and went to use it, no data. Cycled airplane mode, then it worked again. I’ll call customer care later today. It’ll be a cold day in **** going without a phone for anything more than a half day.

Ah ok thanks, I use my phone network only so not sure how I can fix that.

How do I check that on my phone please?

I'm having the same poor connectivity problems. I just went into settings then wifi as suggested and don't see any setting for frequency. Am I missing something.

Same here. I have to go into airplane mode and back and it maybe gets me 5 minutes. I didn’t pay this much money for a superior phone not to work when it’s needed. Apple fix the problem!

I use my mobile network instead of WiFI and I don’t see any frequency either, I am in Ireland though and this may be an American thing?

Same what I experiencing anything you did to solve this problem? Can help me I'm planning to bring it to apple store as well

Facing similar issue. For me, it happens without the case. Hoth wifi and data stop working till there is a restart.

Happens once every couple of days. Hope there is a fix.