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Sheila5702 Author

Level 1

4 points

Frozen App on iPhone 11

Hi. Can anyone help with this? I have a frozen app on my iPhone 11 screen, which won't close and stops me from powering off as well. I'm stuck. Can anyone help me with this?d

iPhone 11

Posted on Nov 27, 2020 10:24 PM

Top-ranking reply

Axel Foley

Level 10

149,592 points

Posted on Nov 27, 2020 10:32 PM

1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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Frozen App on iPhone 11

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