MagSafe Clear Case Cracked

I am on my 4th clear case now, and gonna keep on going until they get the silicon mix right. Afraid the original production numbers was pretty large and it will take a bit of time to get new once out to the stores, especially with the price point they use. It is sad to see Apple not rise to the occasion on such a trivial matter. Normally they give beyond great support for i my experience.

Mine is also cracking, around the camera and flash opening. I have not dropped it at all, but noticed the cracks about a week ago. When I pay $50 for a case, and further, I take good care of my products, I expect it to last more than a couple months. Highly disappointed with this.

I just asked for a refund. Going to send it back to them and hopefully get the money back. Ordered the leather one. They really don’t offer you much in the way of after care support.

ive bought the leather one from Amazon as they are much easier to get in contact with if there is a problem.

I recently ordered another case due to my clear case cracking. When I went to the store to pick up my new case, I told the employee the old clear one was junk. The employee informed me there is a year warranty on all apple products and that they had the same issue. They gave me a full refund and exchanged it for my new silicone case.

Well, I just had this same problem. Mine happened RIGHT after I put the case on. And what did Apple say? After he looked at some pictures I had sent he tells me oh it looks like there was impact damage so we can’t replace it. I literally had no words for him because I said it happened out of the blue just after I put the case on and have not dropped it. So me knowing that I 100% did not drop my phone, had little faith in his observation skills for Apple damage and what type of damages they reign from. He was basically saying it was dropped and Apple wouldn’t do anything about it. It took a lot from me not to lose my cool on him because it was a stupid conclusion from his end with clearly no expertise involved.

@kismo88 I did the following and it worked for me.

Request a refund on the apple store for the item. Buy an alternative, the leather and silicone ones are both way better (I have the leather my wife has the white silicone).

Once your new one arrives return the clear one with a letter inside describing what happened. Also take a pic of the bottom of the phone showing the case bending as it probably doesn’t fit properly.

I got an email about a week later saying they where returning the money. About two days later it hit my account. I didn’t bother ringing them. The case is defective there is nothing to talk about.

ive already successfully warned three friends off buying the clear case. It’s awful.

I have exactly the same problem. My daughter reported to me that her case, also the clear Magsafe case sold by Apple for the iPhone 12, is cracking at three of the corners on her case. I checked my case, which is identical, and found the same. There are two long hairline cracks on one of the four corners. As the previous user reported, I have never dropped my phone with this case.

I would avoid this case until Apple decides to recall and replace these cases. The product has weak points between the camera opening and the power button, and the opening on the bottom. If you search, you will find posts on this site as well as others. I just spent an hour with an apple person where they told me they would charge me $99 to replace a $49 case that is supposed to be under warranty. My next option is to send it back, and then they decide if they will charge me.

I have had apple iPhones since they came out, but its actions like this make you wonder what direction they are headed.

Update - had an online chat then phone conversation with support and sent them the same pictures that I posted above. Mine was replaced under warranty but I’m skeptical that the new one will have the same issue

then them know using their feedback channel

Product Feedback - Apple

I would just use iphone or something

doubt they would ignore it because of a technicality

Same after 2 weeks - got my self a new one today. Hope this is a new batch.